Alamo - United StatesREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. In specific cases the rental agent may ask for proof of residence or a return flight ticket. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years. ADDITIONAL REQUIREMENTSCustomers cannot be residents of the United States or Canada
Customers must hold a non-US/Canadian issued driving licence and passport must also present an international driver’s permit, a permanent resident’s card or visa issued outside of US/Canada, failure to do so will result in the renter being refused the international inbound rates at the counter.
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licencing laws. In the states of Michigan and Massachusetts customers with a Chinese Driving Licence are not permitted to rent. If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. The main and additional drivers'' home country licence must also be presented.
DEPOSITDEPOSIT INFORMATIONThe client is not required to leave a deposit but will be required to leave a credit card for security. If the client would prefer to leave a debit card (please see method of payment) for security there will be a deposit of 25 USD per day or 100 USD per week. METHODS OF PAYMENT(*) Debit/Check cards VISA, Mastercard®
are accepted at Corporate airport locations in the United States and Canada.
To use a Debit/Check card proof of a confirmed round trip travel ticket (airline, cruise ship or train) must be presented. Travel dates on the round trip travel ticket must match rental dates. Without proof of roundtrip ticket, debit or check cards are only accepted as a form of payment at time of return.
On one way rentals, renter must present proof of a confirmed travel ticket matching the pick-up and return locations (airline, cruise ship or train)
Form of payment accepted: American Express credit card, Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*) Form of payment NOT accepted: Cheques, Cash, Diners Club credit card, Prepaid cards, American Express debit cards, Diners Debit Cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron
TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS There is no insurance excess. undercarriage of the vehicle, windows and tyres are not covered.
FUEL POLICYTHE FUEL POLICY IS As a customer, you will have a choice as to how you would like to pay for fuel.
Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
Prepaid Fuel - Pre-pay for a tank of fuel at the time of rental, at the rate provided at the renting location.
No refunds will be given for unused fuel.
Gold and Gold GPS pack include an initial tank of fuel with exception for Manhattan
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| ECAR, EDAR, CCAR, CDAR, SPAR, SCAR, IFAR, ICAR, IDAR, MVAR, SFAR, FCAR, PPAR, FJAR | | 21 | | 21-24 | | 25.00 | | USD | | N/A | | | |
| SCAH, LFAR, GXAR, SSAR, UXAR, WFAR, UFAR, CFDR, FFDR, IFDR, PFDR, PGAR, PGDR, PPBR, PXAR, RFAR, SFDR, SPBR, WDAR | | 25 | | | | 0.00 | | USD | | N/A | | | |
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| For the following locations; MICHIGAN the details are: | |
| ECAR, EDAR, CCAR, CDAR, ICAR, IDAR, FCAR, FDAR | | 18 | | 18-20 | | 42.00 | | USD | | N/A | | | |
| ECAR, EDAR, CCAR, CDAR, ICAR, IDAR, FCAR, FDAR, MVAR | | 21 | | 21-24 | | 19.00 | | USD | | N/A | | | |
| SPAR, SCAR, SDAR, IFAR, SFAR, PPAR, STAR, PCAR, PDAR, SSAR, LCAR, LDAR, FFAR, RVAR, FVAR, LFAR, WFAR, SCAH, SVAR, GXAR, UXAR, UFAR | | 25 | | | | 0.00 | | USD | | N/A | | | |
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| For the following locations; NEW YORK the details are: | |
| ECAR, EDAR, CCAR, CDAR, ICAR, IDAR | | 18 | | 18-20 | | 64.00 | | USD | | N/A | | | |
| ECAR, EDAR, CCAR, CDAR, ICAR, IDAR, MVAR | | 21 | | 21-24 | | 24.50 | | USD | | N/A | | | |
| FCAR, FDAR, SPAR, SCAR, SDAR, IFAR, SFAR, PPAR, STAR, PCAR, PDAR, SSAR, LCAR, LDAR, FFAR, RVAR, FVAR, LFAR, WFAR, SCAH, SVAR, GXAR, UXAR, UFAR | | 25 | | | | 0.00 | | USD | | N/A | | | |
There is no maximum age limit (Subject to the driving licence expiration and licence requirements)
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREFuel inclusive Rate Products include up to 3 additional drivers.
There is an additional driver charge of 15 USD plus Vat per day, per additional driver. In New York State additional drivers must present a credit card in their name in order to be added to the rental.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSPlease confirm, either at the time of booking and/or at the pick-up location, any restrictions and additional costs: if you are intending to drive across the border of the rental country. Vehicles rented in the United States can be driven in any state in the United States (including the District of Columbia).
Vehicles must be returned to the location from which they were rented, unless the provider has authorized at the time of the reservation, that the vehicle can be returned to a different location.
Vehicles rented in Alaska may be only driven in Alaska.
Vehicles may not be driven into Mexico.
Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States, unless the renter has pre-arranged with provider to drop the vehicle off at one of provider’s approved locations in Canada; whereby a transborder fee may apply.
Canadian residents renting vehicles in the United States may not drive vehicles into Canada.
Rentals originating in British Columbia may only be driven in the provinces of British Columbia and Alberta and State of Washington NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. In the event, the Vehicle is returned 30 minutes or more after the time noted on the Rental Agreement on a subsequent day, an hourly charge will be applied at the rate set forth on the applicable Rental Agreement for each full or partial hour in excess of a rental day, including the first hour over the 24-hour billing cycle. If a Vehicle is returned during non-business hours or to any place other than the originating rental location listed on the Rental Agreement unless otherwise pre-arranged by Provider and customer, additional charges shall apply. All rental charges incurred through the time a Provider employee checks in the vehicle are customer’s responsibility.
IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS AREOptional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. | GPS Unit | | 15.99 USD Per Day | | Some locations may offer a weekly or per rental charge. | | Child Seat (9-18 kg aprox) | | 6.99 USD Per Day | | Maximum charge 70.00 USD, plus tax per rental | | Ski Racks | | 7.50 USD Per Day | | Maximum charge 70.00 USD, plus tax per rental |
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hours service is an on request service and may not be available at all locations. This service may incur additional charges, such as: Out of Hours pick-up/drop-off fee, airport/location fees and taxes.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. ROADSIDE PLUS (RP) /ROADSIDE PROTECTION (RSP)
Unless included in the Rate Product, renter may purchase RP or RSP at all Corporate owned locations in the United States from 6.99 USD per day. RP or RSP includes the following benefits at no additional charge:
Key replacement/delivery service: replacement keys delivered. (For rentals originating in California, Kansas, New York, Missouri or Nevada RP or RSP does not include the cost of the replacement key(s) but does waive the cost of the delivery service. If the Rate Product includes CDW/LDW or is otherwise elected, the cost of replacement key(s) is waived). Please check with your rental branch for details.
Flat Tyre: if the vehicle’s spare tyre is installed and serviceable, it will be installed to replace a flat tyre. If no inflated spare tyre is available, the vehicle will be towed in accordance with the towing provision.
Towing: Towing charges will be covered at no additional cost should the vehicle be inoperable (if unrelated to an accident).
Jump start: A battery boost will be provided in an attempt to start the vehicle.
Lockout service: If the keys are locked inside the vehicle, service will be sent to gain entrance.
Fuel delivery: A limited supply of gasoline will be delivered to the vehicle to enable the Renter to reach the nearest open service station. (Up to three gallons or equivalent litres).
If RP or RSP is not purchased or included in the Rate Product, roadside assistance for the items listed above is available at standard charges.
For roadside assistance, call 1-800-803-4444. RP or RSP is void and of no effect if, at the time of the incident necessitating roadside assistance, the renter (or any driver) was in violation of the Rental Agreement, including, without limitation, the Prohibited Uses and Violations set forth in the Rental Agreement. In such instances, additional charges will apply for any roadside assistance.
EXTRA INFORMATION AND COSTSTOLL CHARGESThere is the option to purchase the use of a toll meter. On roadways covered by our Toll Pass service, the program allows Renters to drive through electronic toll express lanes and pay tolls electronically. The program is offered in three ways, depending on rental area.
Toll Pass Automatic- Renter may be charged a Toll pass Convenience Charge (TCC) (where available) of $5.35 per day during the Rental Period for each day the rental vehicle is operated on a TCC Covered Road and the vehicle operator does not pay an applicable toll. Total TCC will not to exceed $30.00 per every 30 days rental. In addition to the TCC, Provider or a third party may separately charge Renter’s credit or debit card for the posted cost of all tolls that are not paid by the vehicle operator and are incurred during the Rental Period.
Toll Pass Waiver- Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device in Chicago Metropolitan area. The TPW charge is $11.99 per rental day. The TPW charges include all tolls generated on all toll roads.
Toll Pass Device- Renter may rent a toll pass device at the time of rental at airport locations in the Northeast United States. The charge for the toll pass device is $4.95 per rental day with a maximum of $30 per every 30 days rental. In addition to the toll pass device rental charge, Provider or a third party shall separately charge Renter’s credit card or debit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during the Rental Period.
Operation of Vehicle on a toll road, where applicable tolls are not paid by the vehicle operator, may subject the Renter to fines, costs and fees. Provider may transfer Renter’s name, address, credit card information and all other data necessary to enable the collection of all tolls and associated charges incurred during the rental period. Renters can elect to use their own transponder on toll roads. WINTER COVERSnow chains are not permitted on rental vehicles. The rental vehicles are provided with all season tyres. Winter tyres may be requested at certain locations for an additional charge, except where state or province law provides otherwise. RENTAL EXTENSIONExtensions of your rental period is only available on a pay locally basis. Please note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch
MOBILITY/MOBILITY EQUIPMENTProvider offers the following mobility devices at no additional charge: left hand controls, left foot accelerators, spinner knobs, foot pedal extenders and seat belt extenders. Certain vehicles may not accommodate all mobility devices. Renters requiring vehicles equipped with mobility devices must contact Provider in advance to confirm arrangements. Alamo: 1-800-651-1223 or mobility@alamo.com. For hearing or speech-impaired users of TTY devices, call 1-800-522-9295. TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence EARLY RETURNThere is no refund for unused days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Optional Extras (Paid Locally) Roadside Assistance Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |