Alamo - United States

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence and a valid Passport.

A driving licence must be presented in legible Roman letters.

For overseas licence holders an International Driving Permit (IDP) will be required for all non-European licences if the driving licence is written in a language or characters different to those of the renting country. A Domestic licence must be provided.

Holders of a UK licence, only the photo card part of the licence is required however if the driver also has a paper part, we recommend that they take this with them.

The supplier requires a credit card in the name of the main driver with enough credit to cover the deposit amount.

The Flexible Autos voucher is required when picking up your rental car.

In specific cases the rental agent may ask for proof of residence or a return flight ticket.

ADDITIONAL REQUIREMENTS

Customers cannot be residents of the United States or Canada

Customers must hold a non-US/Canadian issued driving licence and passport must also present an international driver’s permit, a permanent resident’s card or visa issued outside of US/Canada, failure to do so will result in the renter being refused the international inbound rates at the counter.

It is important that Renters check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws.

If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. The main and additional drivers' home country licence must also be presented.

In the states of Michigan and Massachusetts customers with a Chinese Driving Licence are not permitted to rent.


DEPOSIT

DEPOSIT INFORMATION

The main driver must leave a deposit amount as per the rental agreement, the credit card must be in the drivers name.

METHODS OF PAYMENT

A Credit card is needed for security reasons.

Debit Cards, Cash and Cheques are NOT acceptable.

The Supplier accepts all major credit cards (e.g. Visa, MasterCard, American Express).

Pre-paid cards are NOT accepted.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.


EXCESS AMOUNTS

There is no insurance excess.


FUEL POLICY

THE FUEL POLICY IS

The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product*, Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location.

If the client selects the pre-paid fuel option, no refunds will be given for unused fuel.

If the client does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the client will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.

*Fuel is not included in the Rate Product at all Manhattan locations.


AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

AgeRangeCharge per dayMax charge per rental
ALLOTHERPROVINCES2121-2425.00USDN/A
For the following locations; Grand Rapids Airport, Kalamazoo International Airport, Saginaw MBS Airport, Ann Arbor Airport, Houghton/Hancock/Calumet Airport, Flint Airport, Lansing International Airport, Marquette Sawyer International Airport, Traverse City Airport, Escanaba Airport, Detroit Metro International Airport, Willow Run Airport the details are:
E***, C***, I***, S***, FD**1818-2026.00USDN/A
ED**, EC**, CC**, CD**, ID**, IC**, IF**, SD**, F***2121-2414.00USDN/A
M***250.00USDN/A
For the following locations; Buffalo Airport, Albany International Airport, Manhattan - W. 44Th Street, Manhattan - BROADWAY, Manhattan - W. 58Th Street, Elmira Airport, Niagara Falls Airport, New York - Cambria, Plattsburgh Airport the details are:
E***, C***, I***1818-2057.00USDN/A
ED**, EC**, CC**, CD**, ID**, IC**, IF**, SD**2121-2420.50USDN/A
F***, M***250.00USDN/A

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)


ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

The additional driver fee is from 9.99 USD per day, except where state law provides otherwise. The additional driver fee is subject to change at any time by Provider.

Fuel inclusive Rate Products include up to 3 additional drivers.


DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAY

Please confirm, either at the time of booking and/or at the pick-up location, any restrictions and additional costs: if you are intending to drive across the border of the rental country.

Vehicles rented in the United States can be driven in any state in the United States (including the District of Columbia).

Vehicles must be returned to the location from which they were rented, unless the provider has authorized at the time of the reservation, that the vehicle can be returned to a different location.

Vehicles rented in Alaska must be returned to Alaska.

Vehicles may not be driven into Mexico.

Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States, unless the renter has pre-arranged with provider to drop the vehicle off at one of provider’s approved locations in Canada; whereby a transborder fee may apply.

Canadian residents renting vehicles in the United States may not drive vehicles into Canada.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.


GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

In the event, the Vehicle is returned 30 minutes or more after the time noted on the Rental Agreement on a subsequent day, an hourly charge will be applied at the rate set forth on the applicable Rental Agreement for each full or partial hour in excess of a rental day, including the first hour over the 24-hour billing cycle. If a Vehicle is returned during non-business hours or to any place other than the originating rental location listed on the Rental Agreement unless otherwise pre-arranged by Provider and customer, additional charges shall apply. All rental charges incurred through the time a Provider employee checks in the vehicle are customer’s responsibility.


EXTRAS

THE AVAILABLE EXTRAS ARE

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated.

GPS Unit11.99 USD Per DaySome locations may offer a weekly or per rental charge.
Child Seat6.99 USD Per DayMaximum charge 70.00 USD, plus tax per rental
Ski Racks7.50 USD Per DayMaximum charge 70.00 USD, plus tax per rental


OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hours service is an on request service and may not be available at all locations. This service may incur additional charges, such as: Out of Hours pick-up/drop-off fee, airport/location fees and taxes.


CANCELLATIONS / NO SHOWS

CANCELLATION POLICY AND FEES

If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the call centre to confirm.

NO SHOW POLICY AND FEES

If you fail to turn up to collect your rental car, no show charges will apply up to the full value of your rental. No refunds are payable on cars returned early.


SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

ROADSIDE PLUS (RP) /ROADSIDE PROTECTION (RSP)

Unless included in the Rate Product, renter may purchase RP or RSP at all Corporate owned locations in the United States from 4.99 USD per day. RP or RSP includes the following benefits at no additional charge:

Key replacement/delivery service: replacement keys delivered. (For rentals originating in California, Kansas, New York or Nevada RP or RSP does not include the cost of the replacement key(s) but does waive the cost of the delivery service. If the Rate Product includes CDW/LDW or is otherwise elected, the cost of replacement key(s) is waived). Please check with your rental branch for details.

Flat Tyre: if the vehicle’s spare tyre is installed and serviceable, it will be installed to replace a flat tyre. If no inflated spare tyre is available, the vehicle will be towed in accordance with the towing provision.

Towing: Towing charges will be covered at no additional cost should the vehicle be inoperable (if unrelated to an accident).

Jump start: A battery boost will be provided in an attempt to start the vehicle.

Lockout service: If the keys are locked inside the vehicle, service will be sent to gain entrance.

Fuel delivery: A limited supply of gasoline will be delivered to the vehicle to enable the Renter to reach the nearest open service station. (Up to three gallons or equivalent litres).

If RP or RSP is not purchased or included in the Rate Product, roadside assistance for the items listed above is available at standard charges.

For roadside assistance, call 1-800-803-4444. RP or RSP is void and of no effect if, at the time of the incident necessitating roadside assistance, the renter (or any driver) was in violation of the Rental Agreement, including, without limitation, the Prohibited Uses and Violations set forth in the Rental Agreement. In such instances, additional charges will apply for any roadside assistance.

CUSTOMER FACILITY CHARGES

Customer Facility Charges are included in the rental rate except in Chicago O'Hare Airport. Clients are required to pay a customer facility charge locally of 8.00 USD per day plus tax.


EXTRA INFORMATION AND COSTS

TOLL CHARGES

There is the option to purchase the use of a toll meter.

On roadways covered by our Toll Pass service, the program allows Renters to drive through electronic toll express lanes and pay tolls electronically. The program is offered in three ways, depending on rental area.

Toll Pass Automatic- Renter may be charged a Toll pass Convenience Charge (TCC) (where available) of $3.95 per day during the Rental Period for each day the rental vehicle is operated on a TCC Covered Road and the vehicle operator does not pay an applicable toll. Total TCC will not to exceed $19.75 per Rental Period. In addition to the TCC, Provider or a third party may separately charge Renter’s credit or debit card for the posted cost of all tolls that are not paid by the vehicle operator and are incurred during the Rental Period.

Toll Pass Waiver- Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device. The TPW charge is $6.99-$7.99 per rental day. The TPW charges include all tolls generated on all toll roads.

Toll Pass Device- Renter may rent a toll pass device at the time of rental. The charge for the toll pass device is $3.95 per rental day with a maximum of $19.75 per Rental Period. In addition to the toll pass device rental charge, Provider or a third party shall separately charge Renter’s credit card or debit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during the Rental Period.

Operation of Vehicle on a toll road, where applicable tolls are not paid by the vehicle operator, may subject the Renter to fines, costs and fees. Provider may transfer Renter’s name, address, credit card information and all other data necessary to enable the collection of all tolls and associated charges incurred during the rental period. Renters can elect to use their own transponder on toll roads.

MOBILITY/MOBILITY EQUIPMENT

Provider offers the following mobility devices at no additional charge: left hand controls, left foot accelerators, spinner knobs, foot pedal extenders and seat belt extenders. Certain vehicles may not accommodate all mobility devices. Renters requiring vehicles equipped with mobility devices must contact Provider in advance to confirm arrangements.

Alamo: 1-800-651-1223 or mobility@alamo.com. For hearing or speech-impaired users of TTY devices, call 1-800-522-9295.


WHAT'S NOT INCLUDED

WHAT'S NOT INCLUDED IN THE BOOKING COSTS

Additional Costs, Fines, Congestion Charges and Penalties

One Way Rentals

Optional Extras (Paid Locally)

Roadside Assistance

Toll Charges

Tow Charges


DISCLAIMER

TERMS AND CONDITION AMENDMENTS

The terms and conditions presented in the rental voucher are subject to review on a regular basis.