Alamo - AlbaniaREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. If the driver only has a paper licence, they must also show addition photo ID, such as a, Valid Passport, an Armed Forces ID card or Police Warrant card. No other forms of ID are acceptable. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
In specific cases the rental agent may ask for proof of residence or a return flight ticket. A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 3 years. ADDITIONAL REQUIREMENTSPlease note that the supplier reserves the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization. We highly recommend you have a utility bill or bank statement issued recently as proof of address.
DEPOSITDEPOSIT INFORMATIONThe Deposit amounts (fuel and extras deposit might not be included in this amount) are:
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| MBMR, MDAR, MDMR, EBMR, EDMR, EXMR, EDAR | | 290.00 | | EUR | |
| CDMR, CFMR, CFAR, CXMR, IDMR, IFMR, IDAR, IVMR | | 390.00 | | EUR | |
| FVMR, FFAR, IXMR, SDMR, SDAR, LFAR, SFAR | | 1000.00 | | EUR | |
METHODS OF PAYMENTForm of payment accepted: Mastercard credit card, Visa credit card Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
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| MBMR, MDAR, MDMR, EBMR, EDMR, EXMR, EDAR | | 500.00 | | EUR | |
| CDMR, CFMR, CFAR, CXMR, IFMR, IDAR, IVMR, IXMR, IDMR | | 700.00 | | EUR | |
| SDMR, SDAR, FVMR, FFAR, SFAR | | 1500.00 | | EUR | |
| LFAR | | 2500.00 | | EUR | |
In the event of an accident or any damage to the vehicle, even if there is no third-party involvement, a police report must be completed.
In the event of small damages e.g. small dents or scratches to the bodywork, please call the car rental office who - depending on the severity of the damage - will advise whether a Damage Report (completed at their office the return date) is enough, or if you must get a police report from the nearest police station.
Please note if the police report is required and not presented, the insurance will lose its validity and you will be responsible for the repair bill, even if you have purchased a Zero Excess product.
FUEL POLICYTHE FUEL POLICY IS Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
The fuel charges are 2.40 EUR per litre of fuel.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| MBMR, MDAR, MDMR, EBMR, EDMR, EXMR, EDAR, CDMR, CFMR, CFAR, CXMR, IFMR, IDAR, IVMR, IXMR, SDMR, SDAR, SFAR | | 18 | | 18-20 | | 3.60 | | EUR | | N/A | | | |
| LFAR, FFAR, FVMR | | 21 | | 21-26 | | 3.60 | | EUR | | N/A | | | |
There is no maximum age limit (Subject to the driving licence expiration and licence requirements) The maximum age is | | Age | | Range | | Charge per day | | Max charge per rental | |
| All Categories | | 99 | | 70-99 | | 3.60 | | EUR | | N/A | | | |
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAll additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. There is an additional driver charge of 3.60 EUR plus Vat per day, per additional driver. Additional drivers must be mentioned in the rental agreement, to be covered by insurance.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSIf an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. Cross Border rentals are allowed within all European countries with the exception of Bulgaria, Ukraine, Belarus, Russian Federation and Kazakhstan.
Prior written authorization is required and a Cross Border fee of 48.00 EUR (VAT included) will apply.
This type of rental must be requested at least 7 working days prior to the pickup date. Please contact the reservations department at +355 676000900 for further information.
The minimum time for the publication of a Green Card is 7 working days. The Green Card covers the rental vehicle with supplemental liability insurance - TPL - as long as the vehicle remains within the borders of the countries for which the card has been issued. The fee for the Green Card cover is an additional 40.00 EUR (VAT included) per rental for all car groups. NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS ARE| Booster Seat (15-36 kg aprox) | | 12.00 EUR Per Day | | Maximum charge 48.00 EUR per rental. Replacement/Damage/Loss fee 120.00 EUR | | Mobile Wi-Fi | | 7.00 EUR Per Day | | Damage/Loss/Replacement fee 120.00 EUR | | GPS Unit | | 12.00 EUR Per Day | | Maximum charge 72.00 EUR per rental. Replacement/Damage/Loss fee 300.00 EUR | | Baby Seat (approx. up to 9kg) | | 12.00 EUR Per Day | | Maximum charge 48.00 EUR per rental. Replacement/Damage/Loss fee 240.00 EUR | | Child Seat (9-18 kg aprox) | | 12.00 EUR Per Day | | Maximum charge 48.00 EUR per rental. Replacement/Damage/Loss fee 120.00 EUR | | Snow Chains | | 3.60 EUR Per Day | | Maximum charge 48.00 EUR Damage/Loss/Replacement fee 96.00 EUR | | Luggage Rack | | 12.00 EUR Per Day | | Maximum charge 48.00 EUR per rental. Replacement/Damage/Loss fee 180.00 EUR | | Ski Racks | | 12.00 EUR Per Day | | Maximum charge 120.00 EUR per rental. Replacement/Damage/Loss fee 360.00 EUR |
Optional Extras, are to be paid locally, they do not include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYProviding the Delivery and Collection service is available, confirmation will be given at the time of booking. DELIVERY AND COLLECTION SERVICEThe Out of hour’s delivery and collection service is by request only.
Delivery and Collection during office hours, a charge of 18.00 EUR inclusive of VAT applies to this service up to 15 km of city limits.
Deliveries and collections outside of the 15 km city limit and up to a maximum of 10 km extra will incur an additional 0.72 EUR per km inclusive of VAT, in addition to the initial 18.00 EUR charge.
The driver must be present to show their passport and confirm payment method. An additional charge of 24.00 EUR inclusive of VAT will apply for delivery and collection service outside rental office hours.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service for collecting the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 15.00 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally. A key/drop box is available, free of charge. If dropping the rental vehicle off at the rental location, outside of the main opening hours. The customer is liable for the vehicle until the suppliers office opens the next working day. The key/drop box may only be available at some locations.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, inform the Lessor of the event and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. 24/7 ROADSIDE ASSISTANCE IS FREE WITHIN THE TERRITORY OF ALBANIA AS LONG AS THE CUSTOMER WAS NOT AT FAULT OR IN BREACH OF RENTAL CONDITIONS. IN THE EVENT THE CUSTOMER IS AT FAULT OR IN BREACH OF RENTAL CONDITIONS THEN FEES MAY APPLY. THIS SERVICE IS PROVIDED DIRECTLY FROM OUR LICENSEE ALBANIA CAR RENTALS. SERVICES INCLUDES VEHICLE RECOVERY, LOSS OF KEYS AND LOCKOUTS. 24/7 ROADSIDE ASSISTANCE TEL NO: +355 676000900.
EXTRA INFORMATION AND COSTSWINTER COVERThe Winter Cover (tyres/chains) is mandatory from the middle of November to the middle of March every year. The customer can pay at the rental desk when picking up your rental car. Snow/winter chains are charged at 3 EUR per day, with a maximum charge of 50 EUR per rental. RENTAL EXTENSIONIf the customer needs to extend the rental at the destination, they should contact the supplier directly or their travel agency. The customer will have to go in person to the nearest supplier''s office to sign the new contract and pay for the extension. DELAYED OR DIVERTED FLIGHTSFor Airports please make a flight number has been provided. The supplier will wait up to 30 minutes after closing time (out of hour fees apply). if your flight is delayed beyond the 30 minutes grace period for pick-up. The supplier will prepare the vehicle for you, to pick-up the next morning depending on availability. TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence EARLY RETURNThere is no refund for unused days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. Delivery and Collection Fees (Paid locally) One Way Rentals Optional Extras (Paid Locally) Premium Roadside Assistance Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.
The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).
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