Auto Via - Italy

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

Non UE citizens have to show a valid passport, a national AND International driving licence

Exception: UK driving licences do not need an International Driving Permit, unless the driver has either a paper driving licence or a licence issued in Gibraltar, Guernsey, Jersey or the Isle of Man.

IMPORTANT: It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 1 years.

ADDITIONAL REQUIREMENTS

Additional requirements are:

For the Napoli reservations, if the customers live in Napoli or district, at the moment of pick-up the client must show a household utilities bill under the customer’s name.


DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

EBMM, EBMR, EDMR, MCMR, EDMV, EDAR, MTMR, 500.00EUR
CDMV, CDMR, CDAM, XDAR, CWMR, CWAR, IDMR, IWMR, IDAR, XXMR, XDMR, A2, 700.00EUR
PVMD, XVMR, 1000.00EUR
PDMR, 1500.00EUR
PXAR, 2500.00EUR

METHODS OF PAYMENT

The main driver must leave a deposit amount as per the rental agreement, the credit card must be in the drivers name.

Form of payment accepted: American Express credit card, Mastercard credit card, Visa credit card

Form of payment NOT accepted: Cheques, Cash, Diners Club credit card, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Virtual cards, Visa electron

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.


EXCESS AMOUNTS

The CDW (Collision Damage Waiver) amounts are dependant on the car group:

MCMR, EBMR, EDMR, EDAR, MTMR, 1390.00EUR
IDAR, CDMR, CWMR, IXMR, NTMR, XDMR, XXMR, XDAR, PVMD, XVMR, 2000.00EUR
PDMR, PXAR, 2500.00EUR


The TP (Theft Protection) amounts are dependant on the car group:

MCMR, EBMR, EDMR, EDAR, MTMR, 1500.00EUR
SOUTHITALYMCMR, EBMR, EDMR, EDAR, MTMR, 1950.00EUR
IDAR, CDMR, CWMR, IXMR, NTMR, XDMR, XXMR, XDAR, PVMD, XVMR, 3000.00EUR
PDMR, PXAR, 3500.00EUR
SOUTHITALYIDAR, CDMR, CWMR, IXMR, NTMR, XDMR, XXMR, XDAR, PVMD, XVMR, 3800.00EUR
SOUTHITALYPDMR, PXAR, 5000.00EUR

If the car is stolen/damaged in the following areas (Campania, Puglia, Calabria, Sicily) the excess amount will be: WILDCARD NOT CREATED - \\SIPPexcessSouthItaly//

In case of theft in: Sicily, Puglia and Campania regions the excess will be:

MCMR, EBMR, EDMR, EDAR, MTMR 1950 EUR
IDAR, CDMR, CWMR, IXMR, NTMR, XDMR, XXMR, XDAR, PVMD, XVMR 3800 EUR
PDMR, PXAR 5.000 EUR


FUEL POLICY

THE FUEL POLICY IS

Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.


AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

The Minimum Age for drivers are:

AgeRangeCharge per dayMax charge per rental
MCMR, EBMR, EDMR, EDAR, IDAR, CDMR, CWMR, IXMR, NTMR, XDMR, XXMR, XDAR,
PVMD, XVMR, PDMR, PXAR,
1919-2412.00EUR168.00EUR
MTMR, 250.00EURN/A

The maximum age is
AgeRangeCharge per dayMax charge per rental
All Categories, 9975-9912.00EUR168.00EUR


ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

The first additional driver is free of charge.

There is an additional driver charge of 9 EUR plus Vat per day, per additional driver.


DRIVING RESTRICTIONS

CROSS BORDER/INTERNATIONAL ONE-WAYS

The supplier permits driving across the borders into the following countries:

Germany, Austria, Belgium, Croatia, Slovenia, Spain, France, Netherlands, Liechtenstein, Luxembourg, San Marino, Switzerland

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

In case the customer wants to cross the Italian border, he has to advise the renting company''s agent and pay locally the Cross Border fee:

From 1 to 3 days rental: 16.39 EUR +vat per day
From 4 to 6 days rental: 13.11 EUR +vat per day
From 7 onwards: 81.96 EUR +vat per rental.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.


GRACE PERIOD

THE GRACE PERIOD IS

There is no grace period.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.


MILEAGE

MILEAGE ALLOWANCE

Unlimited mileage.


EXTRAS

THE AVAILABLE EXTRAS ARE

GPS Unit14.76 EUR Per Day
Baby Seat (approx. up to 13kg)10.00 EUR Per Dayup to age 3
Child Seat (9-18 kg aprox)10.00 EUR Per DaySuitable for children age 4 to 7

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.


DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Providing the Delivery and Collection service is available, confirmation will be given at the time of booking.


OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 50 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.


CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.
No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.


SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

Roadside assistance charges are charged for accidents, and issued caused by the driver, such as, but not limited to, wrong fuel, broken or lost keys, punctured and or damaged tyres.

There is an Assistance Plus Option of 6.80 EUR per day.


EXTRA INFORMATION AND COSTS

ADDITIONAL CLEANING SERVICES

A charge of up to 70 EUR will be applied if the vehicle is returned, exceptionally dirty, and the vehicle requires special cleaning.

DELAYED OR DIVERTED FLIGHTS

The customer will have to claim a refund from the Airline Company, where a flight is delayed.

If there is a delay in the flight, the customer must inform the office concerned as soon as possible, so that the customer maybe picked up, this will incur an out of hours handling fee. A flight number must be provided.

Reservations will be held for 2 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

TRAFFIC ADMINISTRATION FINES

If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge 60 EUR, per offence.

ACCIDENT ADMINISTRATION FINES

An accident administration fee of 150 EUR not including VAT is charged if the customer has been involved in an accident.

PETS ON BOARD

No pets on board of the rented vehicle are allowed

EARLY RETURN

There is no refund for unused days.


WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Tow Charges

Toll Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.


DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.