Drive on Holidays - PortugalREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. LICENCE REQUIREMENTSDriving licences must be held for a minimum of (years):
| A, B, AB, BC, C, CN, D, DN, E, EE, EC, FS, FSD, F, FF, EF, FPS, FPSH, LP, EFD, FP, FQ1, FQ, FO, O, FJ, J, G, AC, HA, H, IS, HE, HEM, HEF, HEFD, HLP, I1, I1M, I1H, I1S, I2S, HJ, HAC, XSHA, XHA, XA | | 1 | | | | EM3, EM2, EM1, HDM, HIS, I, HI, HI1, HFS, HF, HT, HFP1, HO, HDC | | 2 | | |
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) :
| | | |
| A, B | | 1100.00 | | EUR | |
| AB | | 1300.00 | | EUR | |
| BC | | 1350.00 | | EUR | |
| C | | 1500.00 | | EUR | |
| AC, EHC | | 1700.00 | | EUR | |
| EHA | | 1850.00 | | EUR | |
| FS | | 1875.00 | | EUR | |
| H | | 1900.00 | | EUR | |
| E | | 2000.00 | | EUR | |
| EF, HDM, 2 | | 2100.00 | | EUR | |
| F | | 2150.00 | | EUR | |
| FPS | | 2200.00 | | EUR | |
| EE, EC | | 2250.00 | | EUR | |
| HIS, HFS | | 2400.00 | | EUR | |
| EM3, FP | | 2500.00 | | EUR | |
| FF | | 2550.00 | | EUR | |
| IS | | 2600.00 | | EUR | |
| FQ1, HJ | | 2700.00 | | EUR | |
| FJ | | 2750.00 | | EUR | |
| HEFD | | 2800.00 | | EUR | |
| EHEF | | 2850.00 | | EUR | |
| I, EHE | | 2950.00 | | EUR | |
| FQ, HF | | 3000.00 | | EUR | |
| DC | | 3100.00 | | EUR | |
| HDC | | 3150.00 | | EUR | |
| HE, HEM, HEM1 | | 3200.00 | | EUR | |
| I1 | | 3300.00 | | EUR | |
| FO, J | | 3500.00 | | EUR | |
| HFP1, I1H | | 3600.00 | | EUR | |
| HI1, HO | | 3900.00 | | EUR | |
| G, HI, HT, GH | | 4000.00 | | EUR | |
| I1S, I2S | | 4100.00 | | EUR | |
| HFP | | 4200.00 | | EUR | |
| HFI | | 4250.00 | | EUR | |
| S | | 4400.00 | | EUR | |
| GP, M, V | | 4500.00 | | EUR | |
| U | | 4900.00 | | EUR | |
| N, HG | | 5000.00 | | EUR | |
| T | | 5400.00 | | EUR | |
| HN | | 6100.00 | | EUR | |
| HX | | 6600.00 | | EUR | |
| HC | | 6700.00 | | EUR | |
| HM | | 7100.00 | | EUR | |
METHODS OF PAYMENTForm of payment accepted: Mastercard credit card, Visa credit card Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Cards not issued by a bank, Unembossed cards, Virtual cards, Visa electron TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
| | | |
| A, B | | 1100.00 | | EUR | |
| AB | | 1300.00 | | EUR | |
| BC | | 1350.00 | | EUR | |
| C | | 1500.00 | | EUR | |
| AC, EHC | | 1700.00 | | EUR | |
| EHA | | 1850.00 | | EUR | |
| FS | | 1875.00 | | EUR | |
| H | | 1900.00 | | EUR | |
| E | | 2000.00 | | EUR | |
| EF, HDM, 2 | | 2100.00 | | EUR | |
| F | | 2150.00 | | EUR | |
| FPS | | 2200.00 | | EUR | |
| EE, EC | | 2250.00 | | EUR | |
| HIS, HFS | | 2400.00 | | EUR | |
| EM3, FP | | 2500.00 | | EUR | |
| FF | | 2550.00 | | EUR | |
| IS | | 2600.00 | | EUR | |
| FQ1, HJ | | 2700.00 | | EUR | |
| FJ | | 2750.00 | | EUR | |
| HEFD | | 2800.00 | | EUR | |
| EHEF | | 2850.00 | | EUR | |
| I, EHE | | 2950.00 | | EUR | |
| FQ, HF | | 3000.00 | | EUR | |
| DC | | 3100.00 | | EUR | |
| HDC | | 3150.00 | | EUR | |
| HE, HEM, HEM1 | | 3200.00 | | EUR | |
| I1 | | 3300.00 | | EUR | |
| FO | | 3500.00 | | EUR | |
| HFP1 | | 3600.00 | | EUR | |
| HI1, HO | | 3900.00 | | EUR | |
| G, HI, HT, GH | | 4000.00 | | EUR | |
| I1S, I2S | | 4100.00 | | EUR | |
| HFP | | 4200.00 | | EUR | |
| HFI | | 4250.00 | | EUR | |
| S | | 4400.00 | | EUR | |
| U | | 4900.00 | | EUR | |
| N, HG | | 5000.00 | | EUR | |
| T | | 5400.00 | | EUR | |
| HN | | 6100.00 | | EUR | |
| HX | | 6600.00 | | EUR | |
| HC | | 6700.00 | | EUR | |
| HM | | 7100.00 | | EUR | |
FUEL POLICYTHE FUEL POLICY IS The car will be provided with a minimum of a 1/4 tank of fuel, and clients must return with the same amount, otherwise refuelling charges will apply.
The client will be charged for the missing fuel and an additional refuelling fee of 25.00 EUR, not including tax.
No refunds will be given for unused fuel.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| I1, HAC, HJ, A, AB, B, BC, C, CN, D, DN, DM, E, EE, EC, EM1, FS, FSD, F, FF, EI, FI, EF, EFD, HEFD, FPS, FP, FQ1, FQ, FO, LP, HLP, FJ, AC, DC, HA, H, I, HE, HF, HEF, MBMR, NTMR, EDMR, CDMD, CGMV, MBAE, IFMR, ETAV, ESAV, CFAR, ISAM, JGAV, CDAR, IFAR, MCMR, MDMR, ECMR, EZMV, EDMD, ETMD, MZMR, EZMD, CDMR, CCMR, CGMD, CSAE, DDMD, CZMD, CWMR, IWMD, IVMR, CXMD, SFMD, DFMD, DFMV, IFMR, DWMV, IWMD, CDAR, JVAR, IFAR, FFAH, GFAD, DDAD, IFAM | | 19 | | 19-20 | | 8.25 | | EUR | | N/A | | | |
| IS, HFS, I, HT, HEM, S, HJ, HG, HC, A, AB, B, BC, C, CN, D, DN, DM, E, EE, EC, EM1, FS, FSD, F, FF, EI, FI, EF, EFD, HEFD, FPS, FP, FQ1, FQ, FO, LP, HLP, FJ, J, G, GP, AC, DC, HA, H, I, HE, HF, HFI, HI, HL, HT, HEF, HFP, S, I1, HM, V, HJ, HG, HAC, HC, MBMR, NTMR, EDMR, CDMD, CGMV, MBAE, IFMR, ETAV, ESAV, CFAR, ISAM, JGAV, CDAR, IFAR, MCMR, MDMR, ECMR, EZMV, EDMD, ETMD, MZMR, EZMD, CDMR, CCMR, CGMD, CSAE, DDMD, CZMD, CWMR, IWMD, IVMR, CXMD, SFMD, DFMD, DFMV, IFMR, DWMV, IWMD, CDAR, JVAR, IFAR, FFAH, GFAD, DDAD, IFAM, GWAD, JGAD, IXAD, PVAD, PDAH, EDAR, MVMD, JWAD, LWAD, PTAD, RFAD, JVMD, IFAD, CDAH, CWAR, DDAD, JWAD, RFAD | | 21 | | 21-23 | | 5.50 | | EUR | | N/A | | | |
The maximum age is | | Age | | Range | | Charge per day | | Max charge per rental | |
| All Categories | | 90 | | | | 0.00 | | EUR | | N/A | | | |
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAdditional drivers are charged at 18.45 EUR, per rental, per additional driver. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSInternational one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location. The vehicles may be taken into the following countries: Spain The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 43.05 EUR per rental, which must be paid locally, on collection of the vehicle.
NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThere is no grace period. Additional collection fees, administrative and out of hours charges may also be applicable if the vehicle is returned late without prior notice. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS ARE| Booster Seat (15-36 kg aprox) | | 6.50 EUR Per Day | | | | GPS Unit | | 10.00 EUR Per Day | | maximum charge 100.00 EUR | | Baby Seat (approx. up to 9kg) | | 7.50 EUR Per Day | | Max 90.00 € + VAT | | Child Seat (9-18 kg aprox) | | 6.50 EUR Per Day | | Maximum charge 78.00 EUR |
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 33 EUR + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. 24hrs breakdown cover is included for mechanic malfunctions; collision; misfuelling;flat/burst tyres;battery failure.Windows, lost or damaged keys are excluded. Depending on the circumstances Drive On Holidays reserves the right not to provide a replacement vehicle.
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESA charge of up to 150 EUR will be applied if the vehicle is returned, exceptionally dirty, and the vehicle requires special cleaning. TOLL CHARGESThe Toll Charge Management Service charge is 2.23 EUR per day, or a maximum charge of 22.29 EUR per rental, in addition to the Toll charges. All our vehicles are equipped with an electronic toll device " Via Verde ". The client needs to fill out and sign the appropriate form and present a valid credit card at rental time. The value of the tolls will be debited to your customers credit card until 30 days after the end of the rental without additional costs.
The benefits of this service Toll Management for your client are very simple and clear: Facilitates compliance with Portuguese law, avoiding fines and additional administrative cost, avoids stopping and waiting in queues at pay toll booths.
On arrival the customer will sign specific terms and conditions for it with the car hire contract. Ask at local rental desk for full details. The is a mandatory charge.
Please note, that if customer/s reject the Electronic Toll Service, and if the customer/s uses any of the motorways under this scheme, Drive on Holidays is legally bound by Portuguese law to identify the customers, so the authorities entitled can proceed with any payment claims.
This identification process is a lengthy and manual procedure and Drive on Holidays will charge the customers an administrative fee.
IMPORTANT: A pre-authorization of 70,00€ is required to guarantee any pending toll payment after vehicle return. This pre-authorization must be held until 30 days after that.
RENTAL EXTENSIONIf the customer needs to extend the rental at the destination, they should contact the supplier directly or their travel agency. The customer will have to go in person to the nearest supplier''s office to sign the new contract and pay for the extension. TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence RENTAL DURATIONThe maximum number of rental days is 45 During this period, customers are not required to renew the agreement. But if the customer needs an extension, a new booking and a new contract will be necessary. EARLY RETURNThere is no refund for unused days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Optional Extras (Paid Locally) Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.
The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).
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