EasyCarHire - Italy

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

Non UE citizens have to show a valid passport, a national AND International driving licence

Exception: UK driving licences do not need an International Driving Permit, unless the driver has either a paper driving licence or a licence issued in Gibraltar, Guernsey, Jersey or the Isle of Man.

IMPORTANT: It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

IMPORTANT
Please note: As part of the mandatory documentation required at pickup, customers must present a valid return flight ticket. If a return flight ticket cannot be provided, the rental agent reserves the right to deliver the vehicle only if the customer agrees to purchase locally the SCDW coverage product.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 2 years.

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) :

A1 (MBMR), A5 (MDMR), A6 (MDAR), B1 (EDMV), B2 (EDMR), B6 (MDAV), MBMR, MDMR, MDAR, EDMV, EDMR, MDAV,		750.00		EUR
C1 (CDMR), C2 (CWMR), C3 (CMMR), C4 (CGMR), C6H (CWAH), C8 (CGAR), C6 (CWAR), CWAR, CDMR, CWMR, CMMR, CGMR, CWAH, CGAR,		1000.00		EUR
D2 (IVMR), V1 (FVMR), V2 (SVMR), IVMR, FVMR, SVMR, D10 (IGMR), IGMR,		1250.00		EUR

METHODS OF PAYMENT

Form of payment accepted: Mastercard credit card, Visa credit card

Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron

Please note, that payments with credit card may require the PIN of the credit card.

Credit Cards should be valid for a mínimum of 3 month/s from the final day of hire.

It may take up to 30 days for the deposit to be released from your credit card.

VERY IMPORTANT:
The credit card must have chip and pin technology
Credit card must be issued by bank. Any credit card issued by Financial Companies (such as Findomestic, Agos, Compass etc...) will be rejected
.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

A1 (MBMR), A5 (MDMR), A6 (MDAR), B1 (EDMV), B2 (EDMR), B6 (MDAV), MBMR, MDMR, MDAR, EDMV, EDMR, MDAV,		1500.00		EUR
C1 (CDMR), C2 (CWMR), C3 (CMMR), C4 (CGMR), C6H (CWAH), C8 (CGAR), C6 (CWAR), CWAR, CDMR, CWMR, CMMR, CGMR, CWAH, CGAR,		2000.00		EUR
D2 (IVMR), V1 (FVMR), V2 (SVMR), IVMR, FVMR, SVMR, D10 (IGMR), IGMR,		2500.00		EUR

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

The Minimum Age for drivers are:

		Age		Range		Charge per day		Max charge per rental
A1 (MBMR), A5 (MDMR), A6 (MDAR), B1 (EDMV), B2 (EDMR), B6 (MDAV), MBMR, MDMR, MDAR, EDMV, EDMR, MDAV,		21		21-24		20.00		EUR		N/A
C6 (CWAR), CWAR, C1 (CDMR), C2 (CWMR), C3 (CMMR), C4 (CGMR), C6H (CWAH), C8 (CGAR), CDMR, CWMR, CMMR, CGMR, CWAH, CGAR, D10 (IGMR), IGMR,		22		22-26		20.00		EUR		N/A
D2 (IVMR), IVMR,		22		22-29		20.00		EUR		N/A
V1 (FVMR), V2 (SVMR), FVMR, SVMR,		25		25-29		20.00		EUR		N/A

The maximum age is

Age

Range

Charge per day

Max charge per rental

All Categories,

80

76-80

20.00

EUR

N/A

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

There is an additional driver charge of 15 EUR plus Vat per day, per additional driver.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

Cross border travel is NOT permitted. The vehicle insurance will be deemed void if vehicles are taken cross border when permitted.

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 59 minutes from the indicated time in the reservation.

Should the rental car outside of the expected drop-off time. The customer will be charged a pro-rated hourly fee in addition to a full days rental.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

EXTRAS

THE AVAILABLE EXTRAS ARE

Booster Seat (15-36 kg aprox)		30.00 EUR Per Rental
Baby Seat (approx. up to 9kg)		50.00 EUR Per Rental
Snow Chains		10.00 EUR Per Day

GPS: not available

Snow chains are an optional extra, subject to both request and charge, in every rental stations.
Snow chains will not be included in the rental rates under any circumstances, nor will they be provided free of charge.

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Providing the Delivery and Collection service is available, confirmation will be given at the time of booking.

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 100 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.

IMPORTANT:
Waiting for the customer beyond the scheduled pick-up time indicated in the reservation is neither mandatory nor guaranteed by the rental station.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

24 hour service. Customer must contact the rental location for assistance.

There is NO optional additional Road side assistance product/insurance to buy locally

Road Assistance included
Towing fee in case of assistance required for vehicle breakdown or other issues due to malfunction of the vehicle; in this case there''s always guaranteed a taxi service for the customer

EXTRA INFORMATION AND COSTS

RENTAL EXTENSION

If, once at their destination, the customer needs to extend their rental, they should contact the supplier directly or their travel agent. They will not need to return to the office where they collected the vehicle, as the supplier will inform them of the additional amount and charge it to their credit card.

DELAYED OR DIVERTED FLIGHTS

The customer will have to claim a refund from the Airline Company, where a flight is delayed.

Reservations will be held for 2 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

VEHICLE MONITORING SYSTEM

Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy.

TRAFFIC ADMINISTRATION FINES

All fines issued for a violation of: the Street Code, missing tolls payment, unpaid parking tickets payments issued during the rental period will be notified to the customer. The customer will be charged on his credit card for a supplement of 36.60 EUR + VAT for each instance.

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking

RENTAL DURATION

The rental maximum days is 29 days.

EARLY RETURN

There is no refund for unused days.

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.

The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).