EuropCar - Albania

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The customer will be required to enter their pin code when leaving the deposit.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 2 years.

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) :

All Categories		300.00		EUR

METHODS OF PAYMENT

Form of payment accepted: Mastercard credit card, Visa credit card

Form of payment NOT accepted: Cheques, Cash, PostePay, Revolut cards, American Express credit card, Diners Club credit card, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Cards issued by an USA bank, Maestro, Cards not issued by a bank, Solo, Virtual cards, Visa electron

Please note, that payments with credit card may require the PIN of the credit card.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

All Categories		1200.00		EUR

In the event of an accident or any damage to the vehicle, even if there is no third-party involvement, a police report must be completed.
In the event of small damages e.g. small dents or scratches to the bodywork, please call the car rental office who - depending on the severity of the damage - will advise whether a Damage Report (completed at their office the return date) is enough, or if you must get a police report from the nearest police station.

Please note if the police report is required and not presented, the insurance will lose its validity and you will be responsible for the repair bill, even if you have purchased a Zero Excess product.

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

The Minimum Age for drivers are:

Age

Range

Charge per day

Max charge per rental

All Categories

23

0.00

EUR

N/A

The maximum age is

Age

Range

Charge per day

Max charge per rental

All Categories

99

0.00

EUR

N/A

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

There is an additional driver charge of 10 EUR plus Vat per day, per additional driver.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 10 EUR per day, which must be paid locally, on collection of the vehicle.

The vehicles may be taken into the following countries: Kosovo, Montenegro

GRACE PERIOD

THE GRACE PERIOD IS

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

The supplier establishes a grace period of 59 minutes from the indicated time in the reservation.

Should the rental car outside of the expected drop-off time. The customer will be charged a pro-rated hourly fee in addition to a full days rental.

EXTRAS

THE AVAILABLE EXTRAS ARE

Please contact our call center to request an extra.

GPS: not available

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

The delivery and collection service is NOT available.

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 15 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, inform the Lessor of the event and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

EXTRA INFORMATION AND COSTS

ADDITIONAL CLEANING SERVICES

Vehicle must be returned, normal wear and tear expected in the same condition as when rented.

A special cleaning fee will be applied if the returned vehicle requires special cleaning. The extras charges will depend on the condition of the vehicle and the amount of cleaning required.

WINTER COVER

Snow tyres are charged at 10 EUR per day.

RENTAL EXTENSION

Please note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch

DELAYED OR DIVERTED FLIGHTS

Please inform the supplier of your flight number/details.

The customer will have to claim a refund from the Airline Company, where a flight is delayed.

TRAFFIC ADMINISTRATION FINES

If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence

EARLY RETURN

There is no refund for unused days.

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.

The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).