EuropCar - France

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The customer will be required to enter their pin code when leaving the deposit.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

Non UE citizens have to show a valid passport, a national AND International driving licence

LICENCE REQUIREMENTS

Driving licences must be held for a minimum of (years):

EDAE, CDAE, CWAR, CDMR, CXMR, CDAR, CXAR, MBMR, ECMR, ECAR		1
SDAR, IWAR, IWMR, IFAR, IXAR, IFMR, LVAR, LVMR, IFAE, DDAR, DFAR, JFAR, HCAR, RDAE		3
GFAR, UWAR, UVAR, GDAE, UDAI, UFAE		5
WFAR, WFAE, WFAI, WSAR, WFDI, PNAR, XSAE		7

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) :

DDAR, DFAR, JFAR, HCAR, RDAE, GDAE, EDAE, CDAE, IFAE, MBMR, ECMR, ECAR, CDMR, CXMR, CDAR, CXAR, CWAR, SDAR, IWAR, IWMR, IFAR, IXAR, IFMR, LVAR, LVMR, MBAE		500.00		EUR
GFAR, UWAR, UWAR, UDAI, UVAR, UFAE		1000.00		EUR
WFAR, WFAE, WFAI, WSAR, WFDI, PNAR, XSAE		1500.00		EUR

METHODS OF PAYMENT

The main driver must leave a deposit amount as per the rental agreement, the credit card must be in the drivers name.

Form of payment accepted: American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card

Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron

Credit Cards should be valid for a mínimum of 1 month/s from the final day of hire.

In case of reservation of a Prestige vehicle, will be requested :
• two bank cards, one of which must be a major credit card (American Express, Diner''s Club, Visa Premier, Gold
Mastercard, or JCB) for the rental of a Prestige vehicle

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

MBMR, ECMR, ECAR, EDAE, MBAE		2000.00		EUR
CDMR, CXMR, CDAR, CXAR, CWAR, CDAE		2500.00		EUR
SDAR		3000.00		EUR
IWAR, IWMR, IFAR, IXAR, IFMR, IFAE, DDAR, DFAR, HCAR		3500.00		EUR
LVAR, LVMR, JFAR, RDAE, GDAE		4000.00		EUR
GFAR, UWAR, UVAR		5000.00		EUR
WFAR		6000.00		EUR

FUEL POLICY

THE FUEL POLICY IS

In Corsica: vehicles can be thermal, electric or hybrid.
ELECTRIC VEHICLES: the customer has to return the vehicle with the charge level stated on the rental agreement. Otherwise he will be charged for kWh missing battery plus an extra fee
The fuel policy is like for like. The customer will need to return the vehicle with the same level of fuel, as when the vehicle was picked up.

If the rental vehicle is returned with less fuel than there was at the pickup time, the customer will be charged for the missing fuel and for a refuelling fee.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.

In Corsica: vehicles can be thermal, electric or hybrid.

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

		Age		Range		Charge per day		Max charge per rental
EDAE, CDAE, IFAE, MBMR, ECMR, ECAR, CDMR, CXMR, CDAR, CXAR, CWAR, SDAR, IWAR, IWMR, IFAR, IXAR, IFMR, LVAR, LVMR, MBAE		19		19-25		40.00		EUR		400.00		EUR
DDAR, DFAR, JFAR, HCAR, RDAE		21		21-25		40.00		EUR		400.00		EUR
GFAR, UWAR, UVAR, GDAE, UDAI, UFAE		23		23-25		40.00		EUR		400.00		EUR
WFAR, WFAE, WFAI, WSAR, WFDI, PNAR, XSAE		25				40.00		EUR		400.00		EUR

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

Additional drivers have a local charge of 14.20 EUR per day plus local taxes with a maximum charge of 142.90 EUR per rental plus local taxes.

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

If an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

Permission to cross the border must be authorised at the time of booking

The vehicles may be taken into the following countries: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland

The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 8.80 EUR per day, which must be paid locally, on collection of the vehicle.

GRACE PERIOD

THE GRACE PERIOD IS

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.

EXTRAS

THE AVAILABLE EXTRAS ARE

No Extras Available

Optional Extras, are to be paid locally, they do not include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

Please contact our call center to request an extra.

GPS 20.00 EUR per day. Max 200.00 EUR per rental
Booster Seat (15-36 Kg aprox) 9.00 EUR per day-45 EUR per rental
Child Seat (9-18 Kg aprox) 14.00 EUR per day- 70.00 EUR per rental
Snow Chains 15.00 EUR per day- 105.00 EUR per rental
Sky Rack 17.50 EUR per day- 52.50 EUR per rental
Snow Tires 39.00 EUR per day- 273.00 EUR per rental


GPS return to a station other than the same checkout station 40,00 €

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

The delivery and collection service is NOT available.

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service for collecting the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 45 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally.

The Out of Hours service for returning the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 25 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, inform the Lessor of the event and complete a police report at the time of the incident.

In the cases of an accident or vehicle breakdown, a new deposit will be necessary for the collection of a substitution vehicle.

EXTRA INFORMATION AND COSTS

WINTER COVER

Snow/winter chains are charged at 12.50 EUR per day, with a maximum charge of 98 EUR per rental.

Snow chains are charged at 12.50 EUR per day.

REGISTRATION FEE/ROAD TAX

A registration fee /road tax maybe payable locally.

PETS ON BOARD

No pets on board of the rented vehicle are allowed , except guide dogs.

RENTAL DURATION

For rental durations of 28 days or more, customers must present the rented vehicle at one of the supplier’s rental stations at least once every 28 days, or at any time upon request. This is to allow the supplier to verify the condition of the vehicle, perform service checks, and renew the Rental Agreement.

EARLY RETURN

There is no refund for unused days.

VERY IMPORTANT: Exist a penalty fee of 30.00 EUR, per each day of anticipated return.

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

One Way Rentals

Optional Extras (Paid Locally)

Premium Roadside Assistance

Special/Additional Cleaning

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.

The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).