Drivalia UK and IR - United KingdomREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. If the driver only has a paper licence, they must also show addition photo ID, such as a, Valid Passport, an Armed Forces ID card or Police Warrant card. No other forms of ID are acceptable. A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The customer will be required to enter their pin code when leaving the deposit. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. IMPORTANT: It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 2 years.
Driving licences from these countries will not be accepted: Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Democratic People’s Republic of Korea, Democratic Republic of the Congo, Guinea, Republic of Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe
ADDITIONAL REQUIREMENTSPlease note that the supplier reserves the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization. We highly recommend you have a utility bill or bank statement issued recently as proof of address. GB DRIVING LICENCE HOLDERS:
The driver must be in possession of a valid driving license that has been held for at least 24 months, and with no major endorsements, please call us if you have any bans or convictions in the last 5 years. We are unable to hire to you if you have had an at-fault accident or claim in the past 36 months.
UK hirers must bring 2 proofs of address (Utility bill and/or bank statement) dated within 3 months of the pickup date plus, proof of Employment (Wage Slips) if paying by debit card.
GB driving licence holders must obtain a code from the DVLA to allow Drivalia to check for any endorsements. This does not affect Northern Ireland licence holders.
Please visit https://www.gov.uk/view-driving-licence and complete the online form. A code will be supplied which is valid for 72 hours and can only be used once. Please bring the code with you when you collect your car. Failure to bring the code will result in a call to the premium rate DVLA number incurring an additional charge of GBP10.
EU DRIVING LICENCE HOLDERS:
EU hirers must present a Passport, Return Flight Information and a Valid license from their country of residence.
OTHER DRIVING LICENCES HOLDERS:
International (Non EU) hirers must present a Passport, Return Flight Information and a Valid license from their country of residence; if the license from that country is not written in English then an International driver permit is required.
All hirers, other than those holding a UK or EU license, must have held a valid license for 3 years otherwise it will be necessary for Drivalia to refer your licence to out insurers for authority to hire.
Drivalia cannot accept North Korean driving license for insurance purposes, South Korean is acceptable
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) :
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A (MBMR), A5 (MCMR), EA (MBAE), B (EDMR), BA (EDAR), EB (EDAE), C (CDMV),
CA (CDAR), CAE (CFAR), EC (CDAE), CE (CFMR), CM, D (SDMD), D1 (IFMR),
DAS (IFAR), DE (IGMR), DES, DAE (SFAR), DAH (SDAH), EDE (SWAE),
EAE (FDAR), | | 1500.00 | | GBP | |
M1 (SVMD), M2 (FVMD), M2A (FVAD), | | 1800.00 | | GBP | |
EXA (PDAD), EXB (UDAD), VC4 (PFBD), | | 1950.00 | | GBP | |
EX3 (PDAE), EXY (PFAE), MX (PVMN), MXA (PVAN), | | 2500.00 | | GBP | |
METHODS OF PAYMENTThe lead driver must have a credit card in their name. A deposit will be taken from the card to cover the insurance excess and additional extras. Form of payment accepted: American Express credit card, Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*) (*) Debit cards can be accepted, but the local excess waiver will need to be purchased if the clients have not taken the Premium product. Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Unembossed cards, Virtual cards, Visa electron Credit Cards should be valid for a mínimum of 2 month/s from the final day of hire. IMPORTANT
Debit cards cannot be used for Luxury/Premium categories (EX/MX Groups)
IMPORTANT:
All local hirers who do not possess a credit card will be subject to a soft credit and risk check. If this is unattainable, the hirer must provide proof of employment TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
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A (MBMR), A5 (MCMR), EA (MBAE), B (EDMR), BA (EDAR), EB (EDAE), C (CDMV),
CA (CDAR), CAE (CFAR), EC (CDAE), CE (CFMR), CM, D (SDMD), D1 (IFMR),
DAS (IFAR), DE (IGMR), DES, DAE (SFAR), DAH (SDAH), EDE (SWAE),
EAE (FDAR), | | 1500.00 | | GBP | |
M1 (SVMD), M2 (FVMD), M2A (FVAD), | | 1800.00 | | GBP | |
EXA (PDAD), EXB (UDAD), VC4 (PFBD), | | 1950.00 | | GBP | |
EX3 (PDAE), EXY (PFAE), MX (PVMN), MXA (PVAN), | | 2500.00 | | GBP | |
FUEL POLICYTHE FUEL POLICY IS The fuel policy is like for like. The customer will need to return the vehicle with the same level of fuel, as when the vehicle was picked up.
If the rental vehicle is returned with less fuel than there was at the pickup time, the customer will be charged for the missing fuel and for a refuelling fee.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
ELECTRIC VEHICLES: the customer has to return the vehicle with the charge level stated on the rental agreement. Otherwise he will be charged for kWh missing battery plus an extra fee
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
A (MBMR), A5 (MCMR), EA (MBAE), B (EDMR), BA (EDAR), EB (EDAE), C (CDMV),
CA (CDAR), EC (CDAE), | | 23 | | 23-24 | | 40.00 | | GBP | | N/A | | | |
CAE (CFAR), CE (CFMR), CM, D (SDMD), D1 (IFMR), DAS (IFAR), DE (IGMR),
DES, DAE (SFAR), DAH (SDAH), EDE (SWAE), EAE (FDAR), M1 (SVMD),
M2 (FVMD), M2A (FVAD), VC4 (PFBD), | | 25 | | | | 0.00 | | GBP | | N/A | | | |
EX3 (PDAE), EXY (PFAE), EXA (PDAD), EXB (UDAD), MX (PVMN), MXA (PVAN), | | 30 | | | | 0.00 | | GBP | | N/A | | | |
The maximum age is | | Age | | Range | | Charge per day | | Max charge per rental | |
All Categories, | | 80 | | | | 0.00 | | GBP | | N/A | | | |
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAll additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. Additional drivers have a local charge of 14.99 GBP per day plus local taxes with a maximum charge of 150 GBP per rental plus local taxes.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSInternational one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location. Cross border travel is permitted.
Rentals are restricted to 100 miles per day, for the course of the rental when going outside of the UK, for part of the rental. 20.00 GBP per day surcharge applies with a one off charge of 125.00 GBP for the Green Card fee. The customer need to arrange 5 star euro breakdown cover (we can happily arrange this on behalf of drivers).
Green card insurance does not apply if the country is within the United Kingdom.
Hirers can take their hire vehicle overseas. To avoid delay, please contact us in advance to allow us time to supply the required VE103b document.
IMPORTANT: Rentals are restricted to 100 miles per day excess mileage £0.50 for the course of the rental when going outside of the UK for part of the rental, £40.00 per day green card surcharge applies with a one off £200+VAT fee and drivers need to arrange and produce at point of hire a 5-star euro breakdown cover. Green card insurance does not apply if the country is within the United Kingdom.
A cross-border fee of £50+VAT will apply if the hirer takes the vehicle to the Republic of Ireland through Northern Ireland, from UK Mainland to Northern Ireland and from Northern Ireland to UK Mainland. If the vehicle is taken off the UK mainland via ferry to adjacent UK Isles a fee of £50+VAT will be applicable.
Cross Border Policy (within Ireland):
Vehicles are permitted to cross borders between North and South Ireland for a one-off fee of £50 exclusive of VAT.
Drivalia UK does provide roadside assistance, but this extends to UK mainland only.
Free roadside assistance is not included when taking the vehicle to locations off the UK Mainland. Customers will be liable for any recovery/roadside assistance costs incurred when the vehicle is taken off the UK Mainland.
21/22-year old’s – No overseas travel permitted in the vehicle. If you go without informing us, it will be a breach of contract and will incur a £2000 penalty fee.
NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason. If the vehicle has not been returned after the grace period, an unauthorised charge of 25.00 GBP, will be charges, as well as, the rental charges for the number of days late being returned by the customer.
EXTRASTHE AVAILABLE EXTRAS ARE| Baby Seat (approx. up to 9kg) | | 14.99 GBP Per Day | | Maximum charge 150.00 GBP |
Optional Extras, are to be paid locally, they do not include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. GPS: not available
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYThe delivery and collection service is NOT available.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 100 GBP + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, inform the Lessor of the event and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. 24 hour service. Customer must contact the rental location for assistance. Customer can choose locally an optional additional insurance to extend the Road Assistance cover
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESA minimum charge of 500.00 GBP + tax will apply, if the rental vehicle requires special cleaning, because of, but not limited to, soiling, staining and smoking. RENTAL EXTENSIONRental Extension Policy: To extend the rental, the client would need to extend the booking via the supplier''s website using the "manage my booking" tool. They can also call the branch for support with this.
If the customer can resolve the extension online, they would not need to go to the local branch to sign the extension DELAYED OR DIVERTED FLIGHTSReservations will be held for 59 minutes from the specified reservation time after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays PETS ON BOARDPets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. Delivery and Collection Fees (Paid locally) One Way Rentals Optional Extras (Paid Locally) Premium Roadside Assistance Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.
The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).
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