Hiper - SpainREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country. A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must display the 16 numbers and show the expiry date. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car. LICENCE REQUIREMENTSDriving licences must be held for a minimum of (years):
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental (fuel and extras deposit might not be included in this amount) : In addition to the car rental security deposit, clients may be required to leave a deposit for fuel and/or extras contracted locally. If the customer does not hold a credit card, even if he/she has opted for the Premium Rate, he/she must leave a 1000.00 EUR cash deposit to receive the car. METHODS OF PAYMENTForm of payment accepted: Mastercard credit card, Visa credit card Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Solo, Virtual cards, Visa electron Credit Cards should be valid for a mínimum of 1 month/s from the final day of hire. TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees. EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess. FUEL POLICYTHE FUEL POLICY IS Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge. AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
The maximum age is
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREThere is an additional driver charge of 5 EUR plus Vat per day, per additional driver. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSCross border travel is NOT permitted. The vehicle insurance will be deemed void if vehicles are taken cross border when permitted. NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. One way travel is not permitted between the Islands. FERRY TRAVELTravelling via the ferry is NOT permitted. GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 60 minutes from the indicated time in the reservation. IMPORTANT: There is a charge of 11 EUR per hour, or part of; if the rental vehicle is not returned at the expected time, inclusive of the grace period. EXTRASTHE AVAILABLE EXTRAS ARE
Optional Extras, are to be paid locally, they do not include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. DELIVERY AND COLLECTIONDELIVERY AND COLLECTION AVAILABILITYProviding the Delivery and Collection service is available, confirmation will be given at the time of booking. For all deliveries, drivers must allow 70 minutes to get their vehicles. OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 40 EUR + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally. CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATIONIn case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. Assistance Service Fee is Free of charge. 24 hour service. Customer must contact the rental location for assistance. Exchange vehicle: There is NO optional additional Road side assistance product/insurance to buy locally Roadside assistance charges are charged for accidents, and issued caused by the driver, such as, but not limited to, wrong fuel, broken or lost keys, punctured and or damaged tyres. EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESA special cleaning fee will be applied if the returned vehicle requires special cleaning. The extras charges will depend on the condition of the vehicle and the amount of cleaning required. RENTAL EXTENSIONIf, upon reaching their destination, the client needs to extend their rental, they must contact the supplier personally, as neither their travel agency nor Flexible Autos are authorized to process extensions with this supplier. The customer will have to go in person to the nearest supplier''s office to sign the new contract and pay for the extension DELAYED OR DIVERTED FLIGHTSFor Airport locations: If the flight arrives once the local office is already closed, the rental office will wait only if the flight number has been inserted in the reservation, only if it’s a valid flight number and only if customer contacts with them to let them know that the flight has delay and finally he/she wants to pick up the car when he/she arrives. The customer will have to claim a refund from the Airline Company, where a flight is delayed. PETS ON BOARDPets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. Delivery and Collection Fees (Paid locally) One Way Rentals Optional Extras (Paid Locally) Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement: DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |