Hertz - United KingdomREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A payment card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally.
The card (either credit or debit depending on the destination/supplier) must be physical (not virtual), display the driver''s full name, the 16-digit card number and the expiry date. The customer will be required to enter their pin code when leaving the deposit.
Cards issued by neobanks are generally not accepted.
To find out the type of card required, please see the DEPOSIT – METHODS OF PAYMENT section below. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. All paper driving licences and a paper counter part licences which have been laminated, will not be accepted as valid, as security features on the licences can not be seen when placed under the violet lamps at the rental counter. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years. Important Notice for Customers with UK Driving Licences issued in Great Britain and Northern Ireland:
The paper counterpart of the UK photo card driving licence is not valid and is no longer issued by the DVLA in the UK and the DVA in Northern Ireland.
You will need to provide a ‘Check Code’ which enables you to share your driving record with someone, for example a car hire company. Check Codes are valid for 21 days.
To obtain your Check Code for licences issued in the UK please visit: https://www.gov.uk/view-driving-licence
The code for Northern Ireland licences can be obtained from https://www.nidirect.gov.uk/services/view-or-share-your-driving-licence-information
However to use this service the Northern Ireland Licence holder must have or set up a “nidirect account” and link their driving licence.
Northern Ireland customers: If you hold the new Photo card Driver''s Licence you must remember that the photocard and paper counterpart make up the complete driver''s licence and both must be produced when renting a vehicle. If you do not have the new Photo card Driver''s Licence, you will be required to produce a photo ID (passport etc) along with your paper licence at the time of rental. ADDITIONAL REQUIREMENTSVietnam licences accepted with original licence with an authorised translation issued by the Vietnamese Ministry of Transport, at time of rental. UK driving licence holders hiring a vehicle within the UK and Ireland will need to use “Share Driving Licence”, the new online service from the DVLA, for validation of their driving record.
To view and create a one-time passcode the driver should go to https://www.gov.uk/view-driving-license where the driver will be asked to submit their:
Driving licence number
National Insurance number
Postcode
The passcode, which will be valid for a period of 72 hours - 21 days, from the point it is generated, must be presented and still be valid when picking up any rental vehicle.
Any drivers unable to obtain a passcode should call the DVLA Customer Contact Centre on 0300 083 0013 (Mon - Fri 9am - 5pm).
Alternatively, provided the driver brings their National Insurance number we can help them obtain the passcode by giving them access to ‘Share Driving Licence’ when picking up the vehicle.
For more information around the driving licence changes and guidance on using ‘Share Driving Licence’, drivers can visit:
https://www.gov.uk/government/news/driving-licence-changes. UK Nationals residing overseas are advised to use a driving licence of the country in which they reside or they will be subject to the above. Customers from Greece, Japan, Korea, and Turkey must present a valid translation of their driving license approved by their respective Consulate or Embassy ENDORSMENTS AND CONVICTIONSThe main and additional drivers licences must be unendorsed. If the driver and any additional drivers, have any points or any motoring convictions showing on their driving licence at the time of rental. Please contact reservations to clarify if they are eligible to rent, as there maybe rental restrictions. You may be denied rental for reasons including, but not limited to the following:
Previous driving disqualifications
Pending prosecution or police enquiry
Convictions for offences relating to theft, fraud or dishonesty
Involved in an at-fault accident within the last 5 years
Involved in more than 1 accident in the last 3 years
Defective vision
DEPOSITDEPOSIT INFORMATIONThe minimum deposit amounts (fuel and extras deposit might not be included in this amount), not including VAT, is:
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| All Categories | | 700.00 | | GBP | |
| NorthIrelandIFAR, IFMR, MBMN, MBMR, MCMR, MDMR, MDAR, ECMR, EDMR, EDAR, CDAR, CDMR, IDMR, CCMR, CCAR, IDAR, IWMR, IWAR, IGAR | | 1200.00 | | GBP | |
| NorthIrelandPDAR, SWAR, SWMR, FVAR, FVMR, PDMR, LDAR | | 1300.00 | | GBP | |
METHODS OF PAYMENTPlease note, that payments with credit card may require the PIN of the credit card. It may take up to 30 days for the deposit to be released from your credit card. Form of payment accepted: American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card, Mastercard Debit Cards, Visa Debit Cards Form of payment NOT accepted: Cheques, Cash, PostePay, Revolut cards, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron IMPORTANT: For the following vehicle groups, a valid passport and two accepted credit cards are required. You must also provide both a landline and a mobile phone number: LFAD, LNAV, PVAD, RFAR, UFAN, XEAV, XFAR, XFAV, XTAR, XTAV, XXAV
TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess. (local tax not included)
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| CGAE, LVAH, PFAE, SGAI, SVAH | | 1000.00 | | GBP | |
| EDMR, HXMR | | 1575.00 | | GBP | |
| ECAR, ECMR, EDAR, IKMQ, MBMN | | 1700.00 | | GBP | |
| CDAH | | 1775.00 | | GBP | |
| CCAR, IGMR | | 1900.00 | | GBP | |
| CGAR, HDAR, IWMR, JFAR, SGAR, CDMR, CGMR | | 2000.00 | | GBP | |
| UVMN | | 2000.00 | | GBP | |
| CKMN, CKMQ, CWMR, DDAE, DDMR, DGAE, EKMN, EKMQ, FVMN, FXAC, IDAR, IDMR, IFAR, IFMR, IGAR, IKMN, JGAC, JKMN, JKMQ, LVMN, RGAC, RKMQ, SDMR, SKMN, SKMR, XKMN | | 2100.00 | | GBP | |
| CBAR | | 2500.00 | | GBP | |
| HDAE, IGAC, JGMR, LEAR, LFAD, LNAV, PDAN, PVAD, RFAR, RGAE, UFAN, XFAR | | 2625.00 | | GBP | |
| FDAC, FFAD, FFAR, FVAD, FVAR, GFAR, IWAR, LDAR, LFAR, LFBR, LVAR, LVMR, LWAR, PDAR, PFAR, PTAR, PWAR, RGAR, SFAR, SFMR, UEAR, UGAC, WFAD, XEAR, UVAR | | 2800.00 | | GBP | |
| XEAV, XFAV, XXAV | | 3150.00 | | GBP | |
| FKMD, SKMD | | 3500.00 | | GBP | |
| XTAR, XTAV | | 5250.00 | | GBP | |
FUEL POLICYTHE FUEL POLICY IS Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 5 kilometers from the drop-off point and keep the fuel station ticket.
ELECTRIC VEHICLES: the customer has to return the vehicle with the charge level stated on the rental agreement. Otherwise he will be charged for kWh missing battery plus an extra fee
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| CCAR, CDMR, CKMN, CKMQ, ECAR, ECMR, EKMN, EKMQ, HDAE, MBMN | | 21 | | 21-24 | | 61.43 | | GBP | | 1720.00 | | GBP | |
| CBAR, CWMR, DDAE, DDMR, DGAE, FDAC, FFAD, FFAR, FVAD, FVAR, FVMN, GFAR, IDAR, IDMR, IFAR, IFMR, IGAC, IGAR, IGMR, IKMN, IWAR, IWMR, JGAC, JKMN, JKMQ, LDAR, LFBR, LVAR, LVMR, LWAR, PDAN, PDAR, PFAR, PTAR, PWAR, RGAC, RGAE, RGAR, RKMQ, SDMR, SFAR, SFMR, SGAR, UGAC, WFAD, FXAC | | 25 | | | | 0.00 | | GBP | | N/A | | | |
| LFAD, PVAD, RFAR | | 27 | | | | 0.00 | | GBP | | N/A | | | |
| LNAV, UFAN, XFAR | | 28 | | | | 0.00 | | GBP | | N/A | | | |
| UEAR, XEAR, XEAV, XFAV, XTAR, XTAV, XXAV | | 30 | | | | 0.00 | | GBP | | N/A | | | |
| LVMN | | 35 | | | | 0.00 | | GBP | | N/A | | | |
The maximum age is | | Age | | Range | | Charge per day | | Max charge per rental | |
| All Categories | | 75 | | | | 0.00 | | GBP | | N/A | | | |
Customers aged between 76 and 79 years can rent with specific conditions (you must drive on a regular basis, you will need to provide to the counter a letter from your doctor to state you have been in good health for at least 12 months and a letter from your insurance company to state you have not had an accident within the last 5 years).
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAdditional drivers have a local charge of 17.17 GBP per day plus local taxes with a maximum charge of 171.70 GBP per rental plus local taxes. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSCross border travel is NOT permitted. The vehicle insurance will be deemed void if vehicles are taken cross border when permitted. Driving between the United Kingdom (England, Scotland and Wales) into Northern Ireland and the Republic of Ireland and vice versa is allowed, but it''s subject to the express permission of Hertz and subject to conditions.
If you wish to take a UK-registered vehicle into the Republic of Ireland, you are required by law to be in possession of:
- a VE103B certificate, which confirms that Hertz has authorised the vehicle to travel outside the United Kingdom.
- a Green Card, which serves as proof of insurance and must include the vehicle registration number. A minimum notice period of 12 business days is required to obtain or issue a Green Card.
Charges for issuing a VE103B are as follows:
1-7 days £ 171.99
8-14 days £ 209.09
15-21 days £ 226.51
22-28 days £ 301.73 NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. FERRY TRAVELThe ferry service is an on-request service, and is only permitted with written permission from the supplier. CROSS BORDER / TRAVELING ABROADCars can NOT be taken into the EU.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. Additional collection fees, administrative and out of hours charges may also be applicable if the vehicle is returned late without prior notice. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS AREOptional Extras, are to be paid locally, they do not include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. | Booster Seat (15-36 kg aprox) | | 13.79 GBP Per Day | | Approx. 3 - 11 years. | | Baby Seat (approx. up to 9kg) | | 13.79 GBP Per Day | | 0 -13 months | | Toddler Seat (approx. 9-21kg) | | 13.79 GBP Per Day | | 13 months - 3 years. |
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYProviding the Delivery and Collection service is available, confirmation will be given at the time of booking.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISOut of hours service is NOT available.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, inform the Lessor of the event and complete a police report at the time of the incident. Otherwise, the insurance will lose its validity. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. There is an Assistance Plus Option of 10.50 GBP per day.
EXTRA INFORMATION AND COSTSCONGESTION CHARGESThere are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. The customer is responsible for checking the congestion terms and is liable for the payment of such fees: https://tfl.gov.uk/modes/driving/congestion-charge
This must be booked locally to the supplier. In case of non or late payment, any fine and additional fees will be charged to the customer''s credit card.
TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence PETS ON BOARDNo pets on board of the rented vehicle are allowed , except guide dogs.
EARLY RETURNIn the event of early vehicle return, the supplier may apply an additional charge. BOOKING AMENDMENTSWith most suppliers, any changes to schedules, car group, or pick-up/drop-off locations require canceling the original booking (subject to the applicable cancellation policy) and making a new one, subject to availability and possible rate variations.
Bookings are made in the name of the driver, and changes to the main driver''s name are only permitted in very exceptional circumstances with prior written authorization from the supplier. Such requests must be made in advance, as processing may take several days.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services. Removable parts of the vehicle if they are missing at time of return such as keys and key fobs, luggage covers and nets, charging cables for PHEV or EV’s, warning vests and triangles, SD GPS cards, spare wheels, tools and tyre inflation devices, 1st aid boxes, fire extinguishers, etc. and any other concept not included in the section of what is included. Delivery and Collection Fees (Paid locally) One Way Rentals Optional Extras (Paid Locally) Premium Roadside Assistance Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an optional extra or service you do not require, you must ask for the removal of the item before signing the contract. Any optional extras that are accepted with the customer''s signature are non-refundable and will be charged to your credit card.
Flexible Autos are unable to process any refunds that have been signed for and accepted. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.
The supplier has the right to refuse to serve the vehicle if he considers that the driver is displaying inappropriate behaviour or suspects that the driver might be under the influence of alcohol or drugs.
The supplier has also the right to refuse to serve the vehicle if the driver intends to use the vehicle commercially rather than for holiday purposes (except for cargo vans).
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