Record - Spain

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

Non UE citizens have to show a valid passport, a national AND International driving licence

Exception: UK driving licences do not need an International Driving Permit, unless the driver has either a paper driving licence or a licence issued in Gibraltar, Guernsey, Jersey or the Isle of Man.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 1 years.

The digital format on the Spanish DGT app will only be accepted for group MBMR, EDMR, CDMR and EDAR


DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

MBMR (MBMR), MTMR (MTMR), EDMR (EDMR), 900.00EUR
CDAR, CDMR (CDMR), CGMR, CGAR (CGAR), ISAR (ISAR), JGAR, CWMR (CWMR),
CDAH (CDAH), IVMR (IVMR), IGMR (IGMR), CVMR (CVMR), IGAR (IGAR),
IGAH (IGAH),
1200.00EUR
SVMR (SVMR), SVAR (SVAR), CGAE (CGAE), JGAH (JGAH), FVAR, PFAR (PFAR),
PVAR (PVAR), IXAH (IXAR), IXAR, MBAE, PDAH (PDAH), PTAR (PTAR),
FVMR (FVMR), MTAE (MTAE),
1800.00EUR
XFAR (XFAR), PQAR (PQAR), PFAC, PFAH, 4000.00EUR
For the following locations; Canary Islands the details are:
MBMR (MBMR), MTMR (MTMR), MDMR (MDMR), MDMH, ECMR (ECMR), EDMR (EDMR), 900.00EUR
CDAR, CDMR (CDMR), CGMR, CGAR (CGAR), CFAR (CFAR), CGAH (CGAH),
IFMR (IFMR), JGAR, CWMR (CWMR), CDAH (CDAH), IVMR (IVMR), IGMR (IGMR),
CVMR (CVMR), IGAR (IGAR), IGAH (IGAH), ISAR (ISAR),
1200.00EUR
SVMR (SVMR), SVAR (SVAR), CGAE (CGAE), JGAH (JGAH), FVAR, PFAR (PFAR),
PVAR (PVAR), IXAH (IXAR), MDAE (MBAE), PDAH (PDAH), PTAR (PTAR),
FVMR (FVMR), MTAE (MTAE), NBMR (NBMR),
1800.00EUR
XFAR (XFAR), PQAR (PQAR), 4000.00EUR

METHODS OF PAYMENT

Form of payment accepted: American Express credit card (*), Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*)

Form of payment NOT accepted: Cheques, Cash, Diners Club credit card, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Virtual cards, Visa electron

(*) IMPORTANT:

AMERICAN EXPRESS:
will be accepted provided that the customer purchases the Total Comfort Cover or the Flexible Autos Premium product.

DEBIT CARDS (Visa, Mastercard):
Are NOT accepted for these car groups: PFAH, PFAC, PDAH, LTAR, PFAR, XFAR, PQAR.
For other car groups: accepted but the deposit will be charged.

Please note, that payments with credit/debit card may require the PIN of the credit card.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.


EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

MBMR (MBMR), MTMR (MTMR), EDMR (EDMR), 900.00EUR
CDAR, CDMR (CDMR), CGMR, CGAR (CGAR), ISAR (ISAR), JGAR, CWMR (CWMR),
CDAH (CDAH), IVMR (IVMR), IGMR (IGMR), CVMR (CVMR), IGAR (IGAR),
IGAH (IGAH),
1200.00EUR
SVMR (SVMR), SVAR (SVAR), CGAE (CGAE), JGAH (JGAH), FVAR, PFAR (PFAR),
PVAR (PVAR), IXAH (IXAR), IXAR, MBAE, PDAH (PDAH), PTAR (PTAR),
FVMR (FVMR), MTAE (MTAE), NBMR (NBMR),
1800.00EUR
XFAR (XFAR), PQAR (PQAR), PFAC, PFAH, 4000.00EUR
For the following locations; Canary Islands the details are:
MBMR (MBMR), MTMR (MTMR), MDMR (MDMR), MDMH, ECMR (ECMR), EDMR (EDMR), 1200.00EUR
CDAR, CDMR (CDMR), CGMR, CGAR (CGAR), CFAR (CFAR), CGAH (CGAH),
IFMR (IFMR), JGAR, CWMR (CWMR), CDAH (CDAH), IVMR (IVMR), IGMR (IGMR),
CVMR (CVMR), IGAR (IGAR), IGAH (IGAH), ISAR (ISAR),
1500.00EUR
SVMR (SVMR), SVAR (SVAR), CGAE (CGAE), JGAH (JGAH), FVAR, PFAR (PFAR),
PVAR (PVAR), IXAH (IXAR), MDAE (MBAE), PDAH (PDAH), PTAR (PTAR),
FVMR (FVMR), MTAE (MTAE),
2000.00EUR
XFAR (XFAR), PQAR (PQAR), 4000.00EUR



FUEL POLICY

THE FUEL POLICY IS

There is an additional surcharge of up to 2.00 EUR per day for the use of diesel vehicles.


AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

AgeRangeCharge per dayMax charge per rental
MBMR (MBMR), EDMR (EDMR), CDMR (CDMR), 1919-2010.95EUR131.40EUR
JGAH (JGAH), FVAR, PFAR (PFAR), PVAR (PVAR), IXAH (IXAR), IXAR,
XFAR (XFAR), PQAR (PQAR), PDAH (PDAH),
2121-2425.00EUR300.00EUR
MBMR (MBMR), MTMR (MTMR), EDMR (EDMR), EYAZ, HYAZ, CYAZ, CDAR,
CDMR (CDMR), CGMR, CGAR (CGAR), ISAR (ISAR), JGAR, CWMR (CWMR),
CDAH (CDAH), IVMR (IVMR), IGMR (IGMR), CVMR (CVMR), IGAH (IGAH),
IGAR (IGAR), SVMR (SVMR), SVAR (SVAR), CGAE (CGAE), CKMR (CKMR), MBAE,
FVMR (FVMR), MTAE (MTAE), SVAR (SVAR), PVAR (PVAR), PTAR (PTAR),
MDAE (MBAE),
2121-249.00EUR107.40EUR
For the following locations; Canary Islands the details are:
MBMR (MBMR), MDMR (MDMR), MDMH, MTMR (MTMR), ECMR (ECMR), EDMR (EDMR),
CDMR (CDMR), CFAR (CFAR), CGAR (CGAR), CGAH (CGAH), CDAH (CDAH),
1919-2010.95EUR131.40EUR
JGAH (JGAH), FVAR, PFAR (PFAR), PVAR (PVAR), XFAR (XFAR), PQAR (PQAR),
PDAH (PDAH),
2121-2425.00EUR300.00EUR
CDAR, CGMR, IFMR (IFMR), JGAR, CWMR (CWMR), IVMR (IVMR), IGMR (IGMR),
CVMR (CVMR), IGAR (IGAR), IGAH (IGAH), ISAR (ISAR), SVMR (SVMR),
SVAR (SVAR), CGAE (CGAE), MBAE, PTAR (PTAR), FVMR (FVMR), MTAE (MTAE),
NBMR (NBMR), SVMR (SVMR), SVAR (SVAR), CGAE (CGAE),
2121-249.00EUR107.40EUR

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)


ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

Additional drivers have a local charge of 10.95 EUR per day plus local taxes with a maximum charge of 119.40 EUR per rental plus local taxes.

Your booking is allowed a maximum of 3 additional drivers per rental.

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.


DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

The car category CKMR is a cargo van and the speed is limited to 90 km/hour.

CROSS BORDER/INTERNATIONAL ONE-WAYS

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

Permission to cross the border must be authorised at the time of booking

Customer are permitted to travel to: Andorra, Gibraltar, France and Portugal.

Please inform the supplier at the pick up time too. The cross border charge is 20.00 EUR per day, with a minimum charge of 40.00 EUR, a maximum charge of 200.00 EUR. The cross border fee apply for all rental duration.

Driving to those locations without having contracted cross border will have a 400.00 EUR penalization. Both the basic coverage and our Total Comfort Cover will be void automatically.

Please be advised cross border will only apply in the Spanish Mainland. Vehicles cannot be taken between the islands, or between the islands and the peninsula.

In the Balearics customers can purchase a ‘Cross border’ permit to cross from, Ibiza to Palma de Mallorca and vice versa.

Vehicles collected in Ibiza and Palma de Mallorca are not allowed to cross to the mainland or any other islands.

NATIONAL ONE-WAY TRAVEL

National one-way travel is NOT available.

There will be a penalty fee of 200 EUR for a disallowed National one-way.

FERRY TRAVEL

Travelling via the ferry is NOT permitted.

Only Vehicles picked up in: Ibiza, Menorca, Palma de Mallorca are Allowed to travel to: Ibiza, Menorca, Palma de Mallorca.

Island Cross Border extra charge is 15.00 EUR per day, minimum charge 30.00 EUR(maximum 150.00 EUR per rental)


GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

If the vehicle is returned later than the agreed date stated in the contract, the insurance will no longer be valid and the customer will be held responsible for paying a fee of 40.00 EUR per day. (Tax included).

In addition to the late fee, the customer will pay a fixed 40 EUR rental rate, per day.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.


EXTRAS

THE AVAILABLE EXTRAS ARE

Baby Seat (0-9 kg)10.95 EUR Per DayMin.per rental: 21.90 EUR Max.per rental: 131.40 EUR
Booster seat (18-36 kg)10.95 EUR Per DayMin.per rental: 21.90 EUR Max.per rental: 131.40 EUR
GOPAD Tablet (GPS, maps, wifi - 5 devices, games, Netflix, Facebook)8.95 EUR Per Daymaximum per rental: 107.40 EUR
Child Seat (9-18 kg aprox)10.95 EUR Per DayMin.per rental: 21.90 EUR Max.per rental: 131.40 EUR

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

Snow chains are not available.

GPS/TRAVEL PAD

The GoPad can help you get around. The GoPad is a 7-inch tablet that has a: GPS router for up to 5 devices, 4G internet speed, built-in maps and touristic experiences.

The charge for the GoPad is 8.95 EUR per day with a maximum charge of 107.40 EUR per rental

In case of loss, damage, customer will pay:

For the table 220.00 EUR
For the tablet case 15.00 EUR
For the tablet holder 15.00 EUR
For the USB 3.00 EUR
For the wall charger 12.00 EUR
For the vehicle charger 8.00 EUR
For the bag 4.00 EUR

Under no circumstance will Record Go assume any responsibility for the assembly of accessories in the rented vehicle.


DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

The delivery and collection service is NOT available.


OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 40.00 EUR + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.


CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.
No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.


SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.


EXTRA INFORMATION AND COSTS

ADDITIONAL CLEANING SERVICES

A minimum charge of 95.00 EUR + tax will apply, if the rental vehicle requires special cleaning, because of, but not limited to, soiling, staining and smoking.

There is a charge if the customer has been found to have been smoking in the rental vehicle of 50.00 EUR.

RENTAL EXTENSION

The is a penalty charge of 40 EUR, if there is an unauthorised rental extension.

Rental extensions are not permitted.

DELAYED OR DIVERTED FLIGHTS

Non-airport locations: Reservations will be held for 6 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. It is the responsibility of the customer to inform the location of any delays

Picking up at Airports: please make sure a flight number has been provided in the reservation, In case the flight is delayed the supplier will wait for the customer for a maximum of 1 hour after the closing time but out of hour fee applys.


The reservation is considered no show 6 hours past the agreed pick-up time.

PARKING CHARGES

The parking restrictions are:

A penalty charge of 25.00 EUR per day will be charged in the event our customers park their rental vehicles in our parking spaces during the rental period.

A penalty charge of 30.00 EUR (just one payment) will be charged in the event our customers park in a public parking lot, as well as the parking ticket. This will apply when the vehicle is recovered the day of the return date agreed on the rental agreement.

In the event a customer leaves the vehicles in a public parking lot and the vehicle is not recovered the same day of the agreed return date, we will charge a ''Late Returns'' Fee 40.00 EUR.

ADDITIONAL DAMAGE/LOSS CHARGES

In case of damage or loss to the vehicle keys, the customer will be charged 250.00 EUR including VAT.

In case the vehicle is abandoned there will be a charge of 40.00 EUR per day including tax, plus the daily rental cost, per day to recover the vehicle.

TRAFFIC ADMINISTRATION FINES

If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge 40.00 EUR, per offence.

ACCIDENT ADMINISTRATION FINES

An accident administration fee of 50.00 EUR including VAT is charged if the customer has been involved in an accident.

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking


WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Roadside Assistance

Special/Additional Cleaning

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.


DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.