SIXT - France

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence and a valid Passport.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The Credit card must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

LICENCE REQUIREMENTS

Driving licences must be held for a minimum of (years):

CCMR, CCAC, CCAE, CBMR, CBAH, CDMR, CDAR, CDAH, CDAE, CLMR, CLAR, CLAE, CLAH, CLAW, CPMR, CPAR, CWMR, CWAR, CWAH, IDMR, IDAR, ILAH, IDAH, IDAW, IWMR, ILMR, SDAR, SDAC, SSAR, SWMR, FCAR, FDAR, FDAH, FDAE, FDAC, FWAR, FWAH, PDAR, LDAR, LDAH, LDAE, LWAR, LPAN, IVMR, SVMR, FVMR, CTMR, ITMR, FTMR, FTAR, PTMR, PTAR, LTMR, LTAR, SFMR, SFAE, FFMR, FFAR, PFAR, PFAH, PFAW, LFAR, LFAH, LFAN5
CCAN, PNAR, LCAR, LFAX, LFAE, LPAN, LZAR, SSMX, XCAN, XDAR, XFAN, XFAR, XFAX, XFMX, XJAN, XLAN, XPAL, XPAN, XSAE, XSMX, XTAJ, XSAR, XTAJ, XTAN, XTAR, XTAX, XTMX, XXAR, XXAX, XZAN, XNAE, XXAH, XFAH, FCAR, XNAX, XZAH, XJAH, LFAH, XSAH, LTAN, LFAJ, PTMX, LFAN, XJAX, XXAN, XTMN, LFAN, XJAX, XXAN, XTMN, XVAE, XVAN10

ADDITIONAL REQUIREMENTS

Driver''s licences from non-EU countries (except Switzerland) are accepted if:

a) no visa has been entered in the passport.
b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months.

If the driver has been in Europe for longer than 6 months, they must present a driver''s licence from an EU country.

For driver''s with licences from countries not part of the international driver''s licence treaty, an official translation of the licence must be presented with the original licence.


DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

MCMR, MBAE, MTAE, ECMR, ECAE, ECAC, EDMR, EDAH, EDAE, CCMR, CCAC, CCAE, CBMR, CBAH, CDMR, CDAR, CDAH, CDAE, CLMR, CLAR, CLAE, CLAH, CLAW, CPMR, CPAR, CCAN, CWMR, CWAR, CWAH, IDMR, IDAR, ILAH, IDAH, IDAW, IWMR, ILMR, SDAR, SDAC, SSAR, SWMR, IVMR, SVMR, ETMR, CTMR, ITMR, SFMR, SFAE300.00EUR
FCAR, FDAR, FDAH, FDAE, FDAC, FWAR, FWAH, PDAR, LCAR, LDAR, LDAH, LDAE, LWAR, LPAN, FVMR, FTMR, FTAR, PTMR, PTAR, PNAR, LTMR, LTAR, FFMR, FFAR, PFAR, PFAH, PFAW, LFAR, LFAE, LFAH, LFAN500.00EUR
XDAR, XFAR, LFAN, XZAN, XFAN, XJAN, XCAN, LCAR, PNAR, LTAN, XLAN, XJAX, XZAH, XVAN, XVAE, XFAH3000.00EUR
XPAN, XXAN, XTAN, XTMN, XSAE, XXAX5000.00EUR

Two credit cards and an approval amount of 3000 EUR per credit card is required for renting the following car groups: XPAL, XSAE, XSAH, XTAR, XXAH, CCAN, LCAR, LFAH, LFAJ, LTAN, PNAR, PTMX, XCAN, XFAN, XFMX, XJAH, XVAE, XVAN, XZAH, XZAN, XPAN, XTAN, XXAN

METHODS OF PAYMENT

Form of payment accepted: American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card, American Express debit cards, Diners Debit Cards, Mastercard Debit Cards, Visa Debit Cards

Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron

Please note, that payments with credit card may require the PIN of the credit card.

Applicable to all rentals. Credit cards must be valid for a minimum of 1 month from the final day of hire.

Two credit cards may be necessary for hiring certain premium car groups.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.


EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

MBMR, MCMR, EDMR, EBMR, ECMR, EDAR1100.00EUR
ETMR, CDMR, CBMR, CLMR, CWMR, CDAR, CLAR, CPMR, CCMR, CWAR, CPAR1700.00EUR
CTMR, IDAR, IDMR, ILMR, SDAR, SDMR2000.00EUR
SVMR, SSMR, SWMR, SFMR2400.00EUR
PDAR, PDMR, PFAR, FVMR, LDMR, LDAR, LTMR, CCAN, SSMX3000.00EUR
XVAN5000.00EUR
LCAR, LFAX, LPAN, LZAR, XCAN, XTAR, PNAR, XLAN, XFMX8000.00EUR
XFAN, XFAX, XJAN, XSMX, XTAJ, XTMX, XZAN10000.00EUR
XPAL, XPAN, XSAE, XTAX, XXAX, XTAN, XNAE, XXAH, XNAX15000.00EUR



FUEL POLICY

THE FUEL POLICY IS

In Corsica: vehicles can be thermal, electric or hybrid.
Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
Prepaid Fuel - This option allows the customer to pay for a full tank of fuel at the time of rental, and return the rental car empty.
No refunds will be given for unused fuel.

In Corsica: vehicles can be thermal, electric or hybrid.


AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

AgeRangeCharge per dayMax charge per rental
All Categories1919-2435.00EUR351.00EUR

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)


ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

Additional drivers have a local charge of 15.60 EUR per day plus local taxes with a maximum charge of 87.75 EUR per rental plus local taxes.

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.


DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

If an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 22 EUR per rental, which must be paid locally, on collection of the vehicle.

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.

Zone 1: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican

Zone 2: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia

Zone 3: All countries which are not in zone 1 or 2.

Audi, BMW, Mercedes-Benz, Aston Martin, Jaguar, Porsche, Maserati, Range Rover and Volkswagen cars as well as all Jeeps/off-roaders are only allowed to enter Zone 1 countries.

Trucks, vans, people carriers and minibuses of all brands may only be driven in zones 1 and 2.

Entry into any country in zone 3 is not permitted.

In case of offence against cross border and territorial restrictions all insurances lose their validity.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.


GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in his reservation and on his voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.


EXTRAS

THE AVAILABLE EXTRAS ARE

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

Booster Seat (15-36 kg aprox)8.50 EUR Per Day
GPS Unit17.00 EUR Per DayMaximum charge 194.00 EUR per rental.
Baby Seat (approx. up to 13kg)12.99 EUR Per Day
Child Seat (9-18 kg aprox)12.99 EUR Per Day
Snow Chains15.00 EUR Per Day
Ski Racks17.50 EUR Per DayMaximum charge 52.50 EUR per rental
Snow Tyres30.00 EUR Per Day


DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

The delivery and collection service is NOT available.


OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hours service is an on request service and may not be available at all locations. This service may incur additional charges, such as: Out of Hours pick-up/drop-off fee, airport/location fees and taxes.


CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.
No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.


SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

Additional roadside protection is available, and is an extended breakdown protection during the rental. The cover protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery. Daily fee 6.5 EUR


EXTRA INFORMATION AND COSTS

WINTER COVER

Snow/winter chains are charged at 16 EUR per day, with a maximum charge of 80 EUR per rental.

Snow/winter tyres are charged at 30 EUR per day, with a maximum charge of 350 EUR per rental.

Please note that between 1 November and 31 March winter tyres or snow chains are legally required in Genève, Annecy, Grenoble, Chambéry, Saint Étienne, Clermont-Ferrand. An overview of the rules can be found at https://www.securite-routiere.gouv.fr/chacun-son-mode-de-deplacement/dangers-de-la-route-en-voiture/equipement-de-la-voiture/nouveaux
To meet these provisions, vehicles at stations in the regions where these provisions apply are equipped with snow chains at the charge of: 12EUR/day - 80EUR/month. In addition to the snow chains, winter tires are also available as an option, subject to availability and a fee.
Outside the regions/time periods where these provisions apply, winter tyres and/or snow chains are provided for an highter fee subject to availability.

RENTAL EXTENSION

The Extension must be authorized by the rental location at least 48 hours before the initial rental end date.

DELAYED OR DIVERTED FLIGHTS

Reservations will be held for 1 hour(s) from the specified reservation time after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

Please inform the supplier of your flight number/details.

ENVIROMENTAL STICKER (CRIT''AIR CLEAN AIR STICKERS)

France has introduced ''clean air'' windscreen stickers, as a legal requirement in some of its major cities, to identify a vehicle’s emissions levels.

The French clean air stickers - called Crit''Air vignettes - are part of a six-category sticker system that applies to all motor vehicles in certain areas to identify what emissions they produce.

The six categories have six colours that denote how heavily polluting the vehicle is according to its Euro emissions standard, ranging from green (Crit’Air 1, electric and hydrogen-powered vehicles) for the cleanest, to black (Crit’Air 6 mostly older, diesel cars) for the dirtiest.

The stickers are currently in use in Paris, Lyon and Grenoble and can be purhcased at Petrol station, TÜV or Dekra stations.


WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.


DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.