SIXT - Italy

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

Non UE citizens have to show a valid passport, a national AND International driving licence

IMPORTAN: It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

LICENCE REQUIREMENTS

Driving licences must be held for a minimum of (years):

MCMR, EBMR, ECMR, ECAE, EDMR, CCMR, CCAE, CDMR, CDAR, CWMR, CVMR, ILMR, ILAR, ILAX, SDMR, SDAR, SDAE, SDAC, SWAR, FDAR, FDAC, FWAR, IVMR, IVAR, SVAR, SVMR, FVMR, FSAR, CFMR, IFMR, IFAR, SFAR, FFMR, FFAR, ETMR, CTMR, ITMR, STAR1
PDAR, PWAR, LDAR, LDAE, LWAR2
CCAN, FCAR, LCAR, LFAN, LFAJ, LTAN, PNAR, LPAR, LFAX, XDAN, XJAN, XTMN, XXAX3

ADDITIONAL REQUIREMENTS

All Italian citizens need to provide a valid Italian fiscal code card when picking up rental vehicle.


DEPOSIT

DEPOSIT INFORMATION

The deposit will be refunded on return, any fluctuation of currency exchange is not the responsibility of the supplier or flexible autos.

The following deposit will be debited at the start of the rental:

MCMR, ECMR, EDMR, CCMR, CDMR, CLAR, CLMR, CWMR, CDAR, CTMR, CVMR, CFMR, CFAR, ETMR, ETAR, CCAN300.00EUR
PFAR, ITMR, FVMR, IDAR, IDMR, ILMR, IVMR, IVAR, SDAR, SDMR, SFMR, SWMR, SWAR, FDAR, FFMR, FWAR, PDMR, PWMR, LDAR, ILAR, IFMR, SVMR, STMR, FVMR, FFAR, PDAR, LSAR, LWAR, LFAR, FSAR500.00EUR
FCAR, LCAR, LFAN, LFAJ, LTAN, PNAR, LPAR, LFAX, XDAN, XJAN, XTMN, XXAX750.00EUR
SSMX, LCMR, XZAH2000.00EUR

METHODS OF PAYMENT

Form of payment accepted: American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*)

Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron

Please note, that payments with credit card may require the PIN of the credit card.

*Vehicles from the P*** group and higher as well as Sports & Luxury Cars as well as Convertibles can only be hired with a credit card

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.


EXCESS AMOUNTS

The CDW (Collision Damage Waiver) amounts are dependant on the car group:

MCMR, ECMR, EDMR, CCMR, CDMR, CLMR, CLAR, CVMR1000.00EUR
ETMR, ETAR, IDAR, IDMR, IFMR, ILMR, CFMR, CFAR, CWMR, IVMR1500.00EUR
SDAR, SDMR, SFMR, SWMR, CTMR1700.00EUR
PDAR, PFAR, PWAR, ITMR, FVMR, LDAR, LWAR2000.00EUR
STAR2400.00EUR
XDAR, LTAR, PTMR, LSAR, CCAN2800.00EUR
PTMX, PNAR, LFAJ, LPAR, LTAN, LFAX5000.00EUR
XXAX, XTMN7000.00EUR


The TP (Theft Protection) amounts are dependant on the car group:

MCMR, ECMR, EDMR, CCMR, CDMR, CLMR, CLAR, CVMR2000.00EUR
IDAR, IDMR, IFMR, ILMR, IVMR, CFMR, CWMR, ETMR2300.00EUR
SDAR, SDMR, SFMR, SWMR, CTMR, SFAR2800.00EUR
PDAR, PFAR, PWAR, ITMR, FVMR, LDAR, LWAR, FSMR3000.00EUR
STAR3200.00EUR
XDAR, LTAR, PTAR, LSAR, FWAR, CCAN, LFAJ, LTAN, PNAR3600.00EUR
PTMX, PNAR, LFAJ, LPAR, LTAN, LFAX7000.00EUR
XXAX, XTMN8500.00EUR

In the event of theft in: Campania, Puglia, Calabria, Molise or Sicily, the chargeable amounts will be doubled.

Loss Damage Waiver (including Theft Protection) is 35% more expensive for those reservations, where the pick up is in the Southern regions of Italy: Apulia, Basilicata, Calabria, Campania, Molise and Sicily.

If Loss Damage Waiver incl. Theft Protection with minimum excess is accepted, the renter will be held liable in the event of theft in the regions of Apulia, Basilicata, Calabria, Campania, Molise or Sicily with the following amounts:

1000 EUR: M***, E***
1300 EUR: E**C, E**E
1150 EUR: C***
1500 EUR: C**C, C**E
1300 EUR: I***
1700 EUR: I**C, I**E
1650 EUR: S***
2150 EUR: S**C, S**E, S**H
1800 EUR: F***, P***, L***, X***
2350 EUR: F**C, F**E, F**H, P**C, P**E, L**C, L**E, X**C, X**E
3500 EUR: Sports & Luxury (PTMX, PNAR, LFAJ, LPAN, LTAR, LFAX)
4250 EUR: Sport & Luxury (XXAX, XTMN)


Please note:
In the event the rental car might get stolen in the Italian regions of Apulia, Basilicta, Calabria, Campania, Molise or Sicily, the excess will increase to 50% of the excess available for charge


FUEL POLICY

THE FUEL POLICY IS

Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
Please note if returning the hire car on a Sunday, many fuel stations in Italy are closed, and will only operate automated card machines.
ELECTRIC VEHICLES: the customer has to return the vehicle with the charge level stated on the rental agreement. Otherwise he will be charged for kWh missing battery plus an extra fee per kwh.

Subject to availability, customers can purchase locally:
"Prepaid fuel/prepaid charge": cars can be returned at a lower charge level with no further cost. kwh not used won''''t be refunded.
"Fuelling/Charging Service": cars can be returned at a lower charge level and customer will be charged only for the kWh missing.


AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

AgeRangeCharge per dayMax charge per rental
MCMR, EBMR, ECMR, ECAE, EDMR, CCMR, CCAE, CDMR, CDAR, CWMR, CVMR1818-2422.00EUR330.00EUR
ILMR, ILAR, ILAX, SDMR, SDAR, SDAE, SDAC, SWAR, FDAR, FDAC, FWAR, PDAR, PWAR, LDAR, LDAE, LWAR, IVMR, IVAR, SVAR, SVMR, FVMR, FSAR, CFMR, IFMR, IFAR, SFAR, FFMR, FFAR, ETMR, CTMR, ITMR, STAR, S2121-2422.00EUR330.00EUR
CCAN, FCAR, LCAR, LFAN, LFAJ, LTAN, PNAR, LPAR, LFAX, XDAN, XJAN, XTMN, XXAX250.00EURN/A

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)


ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

Additional drivers have a local charge of 16.25 EUR per day plus local taxes with a maximum charge of 227 EUR per rental plus local taxes.

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.


DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

If an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 6 EUR per day, which must be paid locally, on collection of the vehicle.

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.

Zone 1: Andorra, Austria, Belgium, Denmark, Finnland, France, Germany, Gibraltar, Great Britian, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican

Zone 2: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia

Zone 3: All countries which are not in zone 1 or 2.

Audi, BMW, Mercedes-Benz and Volkswagen cars up to group L*** are allowed to enter only in Zone 1 countries as well as Poland and the Czech Republic.

Jaguar, Maserati, Land Rover and Porsche cars as well as all luxury cars may enter only in Zone 1 countries.

Vehicles of all other brands may enter only in the zones 1 and 2.

Entry into countries of zone 2 is permitted with following Offroader/SUV: Opel Mokka, Volvo XC60/XC70, Nissan Qashqai, Ford Kuga und Fiat 500x. Offroader/SUV of other manufacturers are just permitted to enter in countries of zone 1.

Entry into any country in zone 3 is not permitted.

The car models Fiat 500, 500x, 500L and Alfa Romeo Giulietta cannot be returned in the following regions of Southern Italy: Campania, Apulia, Molise, Basilicata, Calabria, Sicily and Sardinia.

The local transport of the vehicle by ferry is permitted in compliance with the above-mentioned entry restrictions. Damage to the vehicle during the crossing will be covered according to the protection booked in the rental contract.

In case of offence against cross border and territorial restrictions all insurances lose their validity.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.


GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.


EXTRAS

THE AVAILABLE EXTRAS ARE

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

Booster Seat (15-36 kg aprox)9.50 EUR Per DayMaximum charge 37 EUR per rental.
GPS Unit16.29 EUR Per DayRental charge 219 EUR.
Baby Seat (approx. up to 13kg)31.00 EUR Per DayMaximum charge 100 EUR per rental.
Child Seat (9-18 kg aprox)31.00 EUR Per DayMaximum charge 100 EUR per rental.
Snow Chains8.50 EUR Per DayMaximum charge 42.45 EUR per rental.
Ski Racks41.00 EUR Per Rental
Snow Tyres26.00 EUR Per DayWeekly charge 260.00 EUR


DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Providing the Delivery and Collection service is available, confirmation will be given at the time of booking.


OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 48.80 EUR + tax, for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.


CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.
No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.


SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

Additional roadside protection is available, and is an extended breakdown protection during the rental. The cover protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck.

All services may only be ordered by a direct claim with the suppliers 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by the supplier within the scope of the Roadside Protection, the customer is liable for such damage.

There is an Assistance Plus Option of 8 EUR per day.


EXTRA INFORMATION AND COSTS

WINTER COVER

All vehicles rented from particular offices will have snow chains inside the car; as required by Italian Law. it is not necessary for the customer to request this in advance.

Snow chains are included in the rates from approximately the middle of November, to the middle of April, from specific locations. Maybe limited to specific cars. Please confirm at the time of booking.

RENTAL EXTENSION

Extensions of your rental period is only available on a pay locally basis.

DELAYED OR DIVERTED FLIGHTS

Reservations will be held for 1 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays

Please inform the supplier of your flight number/details.

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking


WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

Vehicles hired for longer than 29 days, the customer will need to register the rental with the motorisation authority.

Sixt will gladly register the vehicle for you on collection, alternatively, the customer can choose to self-register. You will be charged a fee of 18.30 EUR, including taxes.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.


DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.