SIXT - Sri Lanka
REQUIRED RENTAL DOCUMENTS
THE REQUIRED DOCUMENTS ARE
When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.
A driving licence must be presented in legible Roman letters.
An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.
The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.
The international driver''s licence has to be validated by obtaining the endorsement from Automobile Association in Sri Lanka. If you can send us the copies of your International licence and the passport, we can obtain the endorsement on your behalf prior to your arrival.
Please note this service will cost you 30.00 EUR / $40 including all charges. Alternatively, if you only have the local licence from the country of your domicile, we can accompany you to the DMT (Department of Motor Traffic) to obtain a temporary driving permit. Please note this process will take couple of hours, and the DMT office is open only on Mon - Fri from 8.30 am till 3.30 pm. Same fee will apply for this service too.
Driving licences must be held for a minimum of (years):
|CDAR, EDAR, FFAR, IDAR, MDMR, PDAR, SDAR
The following deposit will be debited at the start of the rental:
|MDMR, CDAR, SDAR
The deposit will be refunded on return, any fluctuation of currency exchange is not the responsibility of the supplier or flexible autos.
The deposit charge is between a minimum of 50.000,00 RS up to a maximum of 150.000,00 RS, dependant on the car group.
METHODS OF PAYMENT
Form of payment accepted: American Express credit card, Mastercard credit card, Visa credit card
Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron
Please note, that payments with credit card may require the PIN of the credit card.
Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
The CDW (Collision Damage Waiver) amounts (local tax not included) are:
|EDAR, CDAR, IDAR, SDAR
THE FUEL POLICY IS
Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
Prepaid Fuel - This option allows the customer to pay for a full tank of fuel at the time of rental, and return the rental car empty.
No refunds will be given for unused fuel.
THE AGE RESTRICTIONS ARE
All charges exclude tax and local fees, unless otherwise stated.
The Minimum Age for drivers are:
|Charge per day
|Max charge per rental
|CDAR, EDAR, FFAR, IDAR, MDMR, PDAR, SDAR
There is no maximum age limit (Subject to the driving licence expiration and licence requirements)
ADDITIONAL DRIVER REQUIRMENTS ARE
Additional drivers have a local charge of 1036.04 LKR per day plus local taxes with a maximum charge of 19037.15 LKR per rental plus local taxes.
All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.
GENERAL RESTRICTIONS ARE
Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.
CROSS BORDER/INTERNATIONAL ONE-WAYS
Cross border travel is NOT permitted. The vehicle insurance will be deemed void if vehicles are taken cross border when permitted.
International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.
NATIONAL ONE-WAY TRAVEL
For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
THE GRACE PERIOD IS
The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.
If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.
The client must scrupulously comply with the delivery and return times indicated in his reservation and on his voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
THE AVAILABLE EXTRAS ARE
Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.
|95.00 SLR Per Day
|Maximum charge 10360.36 SLR per rental.
|Baby Seat (approx. up to 13kg)
|1036.04 AED Per Day
|0 - 1 year. Maximum charge 8702.71 SLR per rental.
|Child Seat (9-18 kg aprox)
|1036.04 SLR Per Day
|1 - 3 years. Maximum charge 8702.71 SLR per rental.
DELIVERY AND COLLECTION
DELIVERY AND COLLECTION AVAILABILITY
The delivery and collection service is NOT available.
OUT OF HOURS SERVICE
THE OUT OF HOURS SERVICE AVAILABILITY IS
Out of hours service is NOT available.
CANCELLATIONS AND NO SHOWS
CANCELLATION AND NO SHOW POLICIES AND FEES
|Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.
|No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.
ROADSIDE ASSISTANCE INFORMATION
In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.
In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.
In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.
EXTRA INFORMATION AND COSTS
Extensions of your rental period is only available on a pay locally basis.
DELAYED OR DIVERTED FLIGHTS
Reservations will be held for 1 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays
Please inform the supplier of your flight number/details.
WHAT''S NOT INCLUDED
WHAT''S NOT INCLUDED IN THE BOOKING COSTS
Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.
Delivery and Collection Fees (Paid locally)
One Way Rentals
Optional Extras (Paid Locally)
Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.
Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
TERMS AND CONDITION AMENDMENTS
Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.